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• Responsible for large, complex and also smaller projects, coordinating any or all of the following areas: feasibility, functional specification, user acceptance test, regression test, Production System verification and functional support of the customer
• Coordinate and conduct detailed functional analysis of complex requirements
• Manage and control dependencies with teams, inside and outside the DCS area
• Size specification, testing and other relevant phases, providing practical and robust estimates
• Produce high-quality documentation that is clear and easy for the target audience to understand
• Interface with relevant departments to identify interactions and ensure functional compatibility

Essential skills

• Experience in functional analysis of backend and frontend applications
• Experience of working with Agile methodologies (SCRUM / SAFe)
• Experience designing and delivering complex cross-functional features is a plus
• Experience in Quality Assurance, including with QA automation tools is a plus
• Good written and oral communication skills.

• Knowledge of the travel industry; knowledge of Altéa DCS product is a plus

A leading London-based law firm is looking for an experienced Application Support Specialist to join their team on a permanent basis. This role will be responsible for both BAU (system stability, maintenance and enhancements) primarily on the iManage cloud system.

The ideal candidate will have legal sector experience, and have experience working closely with iManage, including; testing, adjusting system configurations, overseeing third-party integrations, managing software updates, advocating for system enhancements, and maintaining system documentation.

Responsibilities:

• Troubleshoot iManage errors. This includes interpreting error messages and diagnosing issues with integrated applications (i.e. MS Office, Outlook, etc.). Must be able to work with vendors and internal technical resources
• Provide support for our cloud-based iManage application, including updates, configurations, integrations, enhancements, and troubleshooting.
• Provide support for related systems and integrations, including SPM, DMS Link, SSRS and Power BI reports, other reporting tools, cloud integrations, data warehouse data integrations, and security components.
• Resolve library, workspace, folder, and document access issues. This will include working with both Service Desk personnel and end users.

Key skills and Experience:

• Demonstratable experience with iManage
• Wider application knowledge, including MS Office, Adobe Acrobat
• Experience with SSRS, Power BI Reports
• Experience with both Powershell and SQL scripts
• Legal Sector experience highly desireable

Salary range: £60-£70k (DOE)

Hybrid, with offices in central London

Junior AV Engineer

An award winning digital media agency is looking for a Junior AV engineer to deliver digital/AV installations in a field-based role. This role will provide exceptional service to an impressive portfolio of clients, delivering projects, solutions and support to a variety of AV equipment and systems.

The ideal candidate will have a minimum of 2+ years’ experience in IT or Audio Visual equipment Installation, have excellent communication skills and a keen interest in digital technology.

In return, you will receive a competitive salary (+ bonus scheme and overtime opportunities), excellent holiday entitlement + a full list of company benefits and a works van.  This is an excellent opportunity for someone early in their career in IT/AV to develop their skills further.

Responsibilities:

• Installation of AV equipment
• Installation of pole mounting systems and associated bracketry
• Diagnose and resolve any issue with AV and IT equipment
• Maintenance and service of AV equipment
• Have great communication skills with your colleagues and our clients
• To produce accurate work to a high professional standard paying attention to detail
• Completion and submission of required paperwork
• Adhere to relevant Health & Safety and codes of conduct in the workplace
• Responsible for company vehicles, tools, and stock

Essential Criteria:

• Minimum 2+ years’ service and installation experience (ideally within AV, but experience with vending machines, kiosks, cash machines etc. will be considered)
• Full UK driving license
• Ability to pass a DBS check
• A good level of English – spoken and written
• Good timekeeping, reliability, and a professional manner
• The ability to be flexible within a working week as shifts can change between days and nights
• Ability to manage your own workload
• Great communication skills

Software Engineer
Software, Node, Typescript, Python, SQL, React, AWS
Location: Oxford (With opportunity for hybrid working)
Salary: Up to £60,000/Annum

Our large Business Analytics client, are seeking a talented Software Engineer to join an innovative and dynamic team based in Oxford, working on building innovative cloud-based software solutions that are powering major decisions in the global market.
 As part of a highly-experienced Software Team, you will work on cutting-edge Microservices architecture. You will be responsible for the design, development, testing, and operation of cloud-based software solution, working closely with internal and external end-users. Within this role, you will have the opportunity to innovate highly effective solutions that contribute to continuously improving our Software Team.
We are looking for a candidate with a proven track record of delivering great software and solving difficult technical problems. Exceptional problem-solving skills, solid experience in developing complex software solutions with Node/TypeScript, Express, Python, and SQL, and experience building web-services/microservices are required. Experience with unit testing, React, and AWS is highly desirable.
As a member of a fun, friendly, and highly skilled team, you will work on a constantly evolving technology stack, utilizing a Microservices architecture and have the opportunity to influence the direction of a fast-growing area of the business. You will be challenged to solve significant and challenging problems, broadening and deepening your skill set using a range of technologies.
In addition to a competitive salary, our client offer opportunities for CPD through their bespoke training program, and an office in the center of Oxford with coffee, fruit, and snacks available. They also consider all requests for flexible working, including a hybrid model of remote and in-office working, part-time hours, and flexible start and finish times.
Key responsibilities

• Design, develop, test and operate the new generation of software-as-a-service solutions.
• Work closely with end users (internal and external) to innovate highly effective solutions.
• Contribute to continuously improving how the Software Team works.

• Solid experience in developing complex software solutions with experience of Node/TypeScript, Express, Python and SQL.
• A proven track record for delivering great software and solving difficult technical problems.
• Experience building web-services/microservices.
• Exceptional problem-solving skills.
• Strong interpersonal skills, and a great team player.
• Experience of unit testing (highly desirable).
• Experience of React (highly desirable).
• Experience of AWS (highly desirable).

• Support Network Development at operational level to improve performance and reduce risk.
• Support the Health & Safety Authority for Network Development to identify opportunities for improvement; implement change to improve performance and reduce risk.
• Support strategic improvements for the safe delivery of operational activities.
• Further support operational functions in providing reasoned and competent advice on solutions on how to deliver safe operational activities.

• Implement strategic improvements/programs at area/dept level
• Hold internal functions accountable to the client\'s legal duties and policies
• Health & Safety Engagement sessions with suppliers assigned in each business unit
• Hold suppliers and internal resources accountable for legal duties
• Review and formal approval of project/contract level CPPs
• Incident investigations
• Analysis reporting to Health & Safety Authority

• Proven experience in Health & Safety, within Telecommunications or Utilities sectors.
• Member of industry body at a level of GradIOSH (or final stages of working towards)
• Completed Health & Safety Diploma (or in the progress of working towards)
• Experience in change management / implementing change within a business
• Strong ability to write process, policy and procedural documents
• Ability to operate in fast paced and challenging environments.

• Responsible for system stability, maintenance and enhancements across key applications (Capita One/Capita Database, SQL Server)
• Project Support duties, acting as a lead technical specialist
• Act as an escalation point for all queries and take the lead on implementations of new functionality
• Continuously evaluate and recommend system enhancements to existing processes

• 3-5 years experience with Capita One Software (or Mosaic)
• SQL Server Experience (or Oracle)
• Experience working in an Azure environment
• Experience working within a local authority/education environment is highly desirable

Desktop Field Engineer

£220.00 per day inside IR35 - 6 months initially - Central Manchester (3 days per week)/South Manchester (2 days per week)

Key Responsibilities:

• Provide support for software, hardware, and networking support for desktops, laptops, and Servers
• Provide maintenance and support on Legacy products
• May provide support for Enterprise Products
• Perform disk replacement on enterprise storage products
• Install and maintain PCs and associated software, networks, Servers, and peripherals
• Support network products from operational and maintenance perspectives
• Perform installs, moves, adds, and changes as required
• Tests and certifies PCs, networks, Servers and client-approved applications
• Provide follow-up on problems or escalation
• Maintain a high degree of professionalism in actions, demeanor, and dress
• Ensures customer satisfaction throughout the service delivery transaction
• Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Key Qualifications:

• Specific Manufacturer certification as required. I, ie EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS
• Troubleshooting software and hardware problems
• Knowledgeable in Servers, Microsoft/Linux/Unix applications, network protocol, internetworking, and configuration, and possess advanced PC support capability.
• Ability to test and certify PC, networks, Servers, and client/Unisys approved software applications and associated peripherals
• Knowledge of client-specific internal procedures and service delivery requirements
• Excellent analytical and client communication skills
• Client and/or governmental clearance may be required
• Microsoft Server Certified Professional Certification or suitable experience in server handling/break fix
• Police or criminal background verification may be required

Please attach your CV for immediate consideration.

Desktop Field Engineer

Salary: €400.00 per day
Location: Amsterdam (5 days per week)
Contract Length: 6 months (initially)

A global organisation is seeking an experienced Desktop Field Engineer to join their team on an initial 6-month basis.

This role will involve on-site Field support primarily based in Amsterdam, with occasional travel to Utrecht/Leiden, therefore a car/valid license and a willingness to travel are essential.

Key Responsibilities

• Provides support for software, and hardware support for desktops, laptops, and mobile devices.
• Installs and maintains PCs and associated software and peripherals.
• Performs installs, moves, adds, and changes as required.
• Tests and certifies PCs, and client-approved applications.
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanour, and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

• Candidates must hold a driving license and be willing to travel to clients on a daily basis.
• Candidates must live in the Amsterdam/Utrecht/Leiden area
• Good administrative skills and experience with ITIL management systems like SNOW, Topdesk, etc.
• A few years of experience to support international clients with deskside support on laptops/tablets/mobiles.
• Experience with O365, Windows 10, and Office apps
• Good communication skills in Dutch and English

For further information, a confidential discussion, or to apply for this role, please respond to this advert with a copy of your CV. Or contact Joe Fermor-worrell at joefw@idpp.com.

• 8 to 12 years’ experience in the industry processes in a consulting or industry practitioner role.
• Good knowledge of Energy or Utilities industry with thorough understanding of at least one of business areas 
• Excellent understanding of current Digital ecosystem, which includes latest tools and trends on Automation, AI, ML, Cognitive and block chain etc.
• Excellent Knowledge of Delivery and Process improvement Methodologies
• Strong Project & Change Management capabilities
• Experience on consulting assignments which aimed at reducing turnaround times and streamlined processes across various domains

Information Technology Field Engineer

€350.00 per day – Supporting upcoming projects in Belgium (Antwerp/Brussels)

A global client is seeking experienced Field Engineers to work with their end client in Antwerp and Brussels.

The Role:

Hardware Maintenance Break/Fix

Provide multi-vendor hardware maintenance and support for desktops, laptops & associated equipment. Hardware maintenance Services will be provided by the dedicated on-site or dispatched engineers with the relevant skill and Customer training.

Deskside Software Support

For software support issues not resolved by the Service Desk, dispatch Deskside Software Support (DSS) will be provided as applicable. When DSS is required, a supplier engineer, with the appropriate skill level, will be dispatched to the end user location to perform software diagnosis and problem resolution.

DSS Services include onsite resources to:

Assist in implementing software corrective actions in those cases where the end-user has been unsuccessful under the direction of the Service Desk Re-image end-user device Reinstall existing application software Install new software Troubleshoot Commercial Off-The-Shelf (COTS), Operating System, and Desktop Configuration issues Perform software diagnostics on behalf of the end user in those instances where the end-user has been unsuccessful under the direction of the Service Desk Obtain and relay information to a centralized support facility in those cases that the end user lacks the technical knowledge to do so where applicable Customer specific Asset Management

Installs, Moves, Adds, Changes De-Installation (IMACD)

IMACDs occur either as ad hoc requirements as planned with associated SLA or part of large-scale projects. Unplanned or day-to-day IMACD activity is handled in the same manner as hardware maintenance or DSS dispatched support services. Product is generally desktop & laptop computers, printers, network devices & associated peripherals. This includes the following activities: Install/De-install of equipment Install/De-Install software Move of equipment, either within a site or between Customer sites Add features and software to desktops and laptops Change configuration of laptops and desktops Move de-installed equipment to Customer’s storage area

Project Work

IT related activity involving additional resource to deliver exceptional service scheduled and coordinated with a Unisys project coordinator or manager. This type of project activity will be covered under the relevant hourly or day rates as an Additional Service Change. As part of the Client Exhibits and FE Handbooks Unisys will ensure that it is clearly identified when product refresh requests are part of planned IMAC services versus Project Work.

Require to speak Flemish/Dutch and English, French is desirable but not essential.

Please submit your CV for immediate consideration.

C++ Developer, C++ engineer

Rate £525 per day (inside ir35)
Location: West London (hybrid 2-3 days on site)

A large and highly regarded Software company is looking for an experienced c++ developer to assist with new development projects both on site and from home.

Role description
This is an extremely rewarding and impactful project. Candidates will be expected to work in creating a crisis management software helping clients who use it to manage processes and customers in a time of unexpected events. You will be working across the full project lifecycle, from customer requirements analysis through to product delivery. Working closely with the QA teams to develop test strategies Working both independently and as part of a team, the Developers key purpose will be to solve complex problems and then analyse, design and deliver solutions. Candidates must have proven experience to show they are willing and able to drive projects.

Required skills

• Excellent C++ skills
  Strong experience applying Object Oriented Concepts in design/solutions and development.
• Some experience of data comms and protocols.
• Able to work in an organised way when under pressure to ensure that the client meets its commitment to deliverables or SLAs.
• Standard Template Library/Design Patterns
• Knowledge of other technologies (NoSQL databases, Kafka…) and Angular/Java/Python is a plus
• Commitment to standard procedures and documentation for the benefit of the team and the users: Full understanding of Project Life Cycle and deliverables.
• Knowledge of Python scripting.

Preferable but not essential
Linux, Unix and Oracle experience

Please apply with an attached CV for immediate consideration
 

Associate Director – Digital Transformation Lead

Automation, RPA, IPA, OCR, ML, Analytics

Location: London (Hybrid)

Salary: Up to £120,000 per annum.

Our world-leading client in the professional services industry are seeking an experienced Management Consultant, with expert knowledge of automation (RPA/IPA), and with experience in the Manufacturing, Automotive and/or Utilities industries, to provide expert analysis in the assessment, design and development of digital business transformation programs at a large scale.

This is an exciting opportunity for a candidate with strong RPA architectural experience to join an organization at the forefront of technological development, where candidates can drive their career, and to become part of a team of experts to push boundaries year-on-year.

Roles & Responsibilities

• Delivering client engagements as part of a team or individually deploying process discovery frameworks and methods using both traditional and tool based (process mining) discovery approach
• To lead process assessments and strategy phases to develop a vision, target operating model, roadmap, conceptual solution, and business case, establishing best practice throughout
• To be able to advise customers on the Process Automation strategy, displaying a thorough knowledge of the market leading Automation tools and platforms
• Engage and work with account teams and client partners to develop client opportunities and value propositions.
• Engage with current and potential customers to assess their requirements around process and operations transformation and be able to position the clients enterprise automation capabilities and their specific applicability to a given proposed project.
• Work with clients to scale intelligent automation programs across the enterprise.
• Support a client in the initial operating model set-up and provide ongoing support to continually elevate the program to achieve scale and optimal benefits.
• Assist leadership and other Advisors in crafting our offerings and implementation systems.
• Build, assess and improve customer Automation Centers of Excellence.
• Provide thought leadership through mindshare and social advocacy activities together with our partners/ market analysts, i.e., publications, webinars, etc.

Experience required:

• A strong background in consultancy, automation, customer experience, design thinking and enablement technologies.
• Demonstrative experience of working in a diverse consultancy team, with positive outcomes for clients.
• Experience working in the Manufacturing/Utilities/Automotive industry.
• High awareness of latest trends within Intelligent Process Automation (RPA, ML, OCR, Process Mining.
• Experience on programs involving the implementation of leading cloud platforms such as SAP4, Hana, and SuccessFactors
• Very good understanding of either Supply Chain or F&A
• Strong Program management experience, managing projects throughout all stages of scaling – Preferably in an external consultancy position.
  • A professional project management qualification would be preferable
• Proven track record of delivering consulting engagements at international corporations, focusing on stakeholder analysis, engagement planning, business process transformation and customer experience
• Experience in sales in a complex offering environment (Understanding the client\'s challenges, shaping value propositions, and responding to RFP\'s).
• Exceptional people skills, building relationships and interacting across multiple levels in a global organisation.
• Executive-level presentation experience.
• Strong written and verbal communication skills.

Please attach your CV for immediate consideration.