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Desktop Support Engineer – 1^st and 2^nd line Support

Location: London

Salary: £37-40k per annum

Permanent

A leading IT Services and Consultancy business are looking for a 1^st/2^nd line Engineer to join their team on a permanent basis in London.

You will be providing BAU IT support at customer sites in relation to Desktop and Laptop support, as well as moving IT desktop equipment.

The client is looking to set out a clear career path for the successful candidate, and want someone who is willing to learn and take on more responsibility.

Responsibilities:

• Operate within SLAs defined by the customer
• Troubleshoot problems via telephone, remote access, and even deskside support
• Maintain and develop existing technical skills
• Work on ad hoc projects as well as group tasks

Skills/Experience:

• IT Support background in end user computing
• 4/5 years experience with 2^nd line support
• Must have SCCM and Intune
• Mac Deployment experience
• Windows 7-10, Windows Server 2008-2016
• 1^st and 2^nd line support experience
• Office 365, AD, Passwords, hardware, network printer support, SCCM, ServiceNow
• Excellent communication skills

Please apply with your CV for immediate consideration by sending your CV to samgareh@idpp.com

We are currently seeking a number of experienced Desktop Support/End User Equipment Engineers to join an NHS client working at multiple sites in Essex including Basildon, Southend & Chelmsford.  

This will be an initial 3 month contract with potential for further extensions. 

Please note this role will fall inside the scope of IR35 and will be paid at a fixed rate of £17.56 per hour (approximately £140 per day). 

Duties:

• The post role will include supporting end users with a variety of equipment including but not limited to iPods, iPads, Desktop PCs, Laptops, Monitors, TVs, AV Equipment, Unified Comms handsets and peripherals. 
• Be responsible for ensuring that the team adhere to security measures in respect of IT equipment for the protection of the Trust IT service from hackers, computer viruses and any other such assaults.
• Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management Service Catalogue Management and Service Level Agreement Management in accordance to the local policies and procedures.
• Have a good understanding of reporting in SCCM and SQL.
• Application, Hardware and Operating System investigation testing.

Knowledge & experience required:

• Minimum 5 year’s experience of working in an IT service management environment
• IT Department Background either Desktop support/deployment or Service Desk Support.
• Microsoft Active Directory Experience
• Microsoft Remote technologies such as SCCM, RDP, Citrix.
• Windows 10 Deployment, Application Testing, Quality Assurance.
• Basic network routing and switching knowledge.
• Basic network WAN and VPN knowledge
• Microsoft Server knowledge, WSUS & MDT
• IT Equipment Maintenance/Repair Experience
• Anti-Virus & Driver Management

Contract Senior EUC Manager, End User Computing Manager, Service Improvement, EUC

EUC Manager, End User Computing Manager, EUC, End User Computing, Professional Services, IT Support Manager, Infrastructure Manager, Support Services Manager  

Contract role

Hybrid Working (offices based in London and Surrey)  

Inside IR35 (umbrella company required)

3 months initially

IDPP have an excellent opportunity for a Senior EUC Manager with extensive experience managing large EUC teams, has excellent communication skills and strong drive and decisiveness.  

The successful candidate will be responsible for managing the operational output of the team, provision of services, and provide input into the design of technology and new services delivered to the business. The Senior EUC Manager will ensure that SLA’s are met, improve service through service improvement plans and manage resources to meet BAU and project requirements.

To be successful, they require an experienced EUC Manager who has a strong commercial and customer awareness.

Experience Required:

• Proven experience in a similar senior EUC Manager role  
• Financial services industry experience highly desirable
• Experience managing large teams of EUC engineers
• Strategic/Tactical thinker with experience of service improvement
• Able to demonstrate successful relationship management with senior stakeholders
• Experience of managing supplier relationships
• Can do attitude, excellent communication and a proven leader
• Understanding of ITIL processes
• Good understanding of Desktop/EUC technology

Please apply with CV for immediate consideration.  
 

Our client, a leader in the Telecommunications sector is looking for an experienced Cyber Security Advisor to join them on a permanent basis. This is a senior role within the team, reporting to the Principle in Network Security.

Working closely with other members of the Network Security team, this role is responsible for working across various cyber security programmes across the business.

Key Responsibilities:

• To provide cyber security technical expertise, supporting the Network Security team
• Support the development, roll out, management and monitoring of a programme promoting compliance with the new legislation in the Telecoms Security Bill and associated guidance.
• Support the management of a threat intelligence lead vulnerability testing scheme that has been introduced. This will include, working with stakeholders in scoping, agreeing, and managing the testing, and monitoring progress against a remedial action plan of vulnerability tests.

Skills and Experience

• Good experience and understanding of conducting security assurance assessments or audits, and subsequent management of remediation plans, within the telecoms or the digital infrastructure sectors.
• Sound understanding of the types of threat actors that would target the Telecommunication sector and security threats they present.
• Comprehensive experience in evaluating technical security vulnerabilities and identifying reasonable and appropriate control measures.
• Broad experience across all cyber security risk management domains (strategy, governance and risk management, protection, detection, response, recovery and resumption of services, situational awareness, testing).
• Understanding of network topologies including fixed, mobile, and digital infrastructure such as DNS and domain name registry services, and Internet exchange points.
• Experience in practical application of cyber standards and guidance, such as 10 Steps to Cyber Security, NIST etc.
• Experience of project management including developing and delivering against plans, managing risks and issues along the way

Good experience and solid understanding in at least one of the following technical areas:

• Virtualisation of telecoms networks functions
• Telecoms signalling systems
• Supply chain management and vendor contractual arrangements
• Third party network access
• User identity management
• Asset management
• Auditing and testing
• Knowledge of the regulatory environment.
• Relevant professional security qualifications, such as such as CiSP or CISM.
• Willing to obtain security clearance to SC level

£60-£70K

Mostly remote-based, with occasional travel to offices in London or Manchester

Mobile Radio Network Project Manager – Radio Network, Telecommunications, Telecoms, Telco,

Skills: Delivery Manager, Project Manager, Prince2, Project Management, Radio Network, Radio, Telecommunications, Telecoms, Telco, Radio Network Deployment, Mobile

Outside IR35

Hybrid (on site in Berkshire 1-2 days a week)

£400 – 420 per day

Until end of September initially (3 month rolling contract thereafter)

A leading IT Solutions provider requires a Radio Network Project Manager initially until the end of September on a project for a Telecommunications client based in Berkshire. The successful candidate will need to have experience managing Radio Network Deployment Programmes for Telecommunication providers.

The role requires someone who can take ownership of the project deliverables and objectives, and build very strong relationships with stakeholders both internally and externally.

Key Skills:

• Strong Mobile Radio Network Project Management experience within a Telecommunications environment
• Extensive experience within Radio Network Deployment projects  
• Effective stakeholder management and communication skills
• Ability to work to tight deadlines and under pressure

Please submit your CV for immediate consideration.

1st/2nd Line Support Analyst

£220.00 per day inside IR35, 3 - 6 months, Derry, Northern Ireland

A global managed service provider is seeking a 1st/2nd Line Support Analyst to join their end client\'s team on an initial 3-month contract.

The Role:

This role is to provide a full helpdesk and IT support service to all staff on-site in Derry, Northern Ireland.

Responsibilities:

• Modern Workplace Desktop environment
• Excellent customer service skills - Customer comes first
• Excellent communication skills - Contact Advisor to Directors
• Excellent troubleshooting skills
• Team player - Collaboration skills essential + work on own initiative
• Documentation
• Proven BAU skills - working within SLAs resolving incidents and requests
• 2nd Line support experience - AD, Group policy, Windows security Hardening, Office 365 administration experience, DHCP, DNS, Windows 10, Office 365
• Extremely strong 2nd line support but looking to grow: Bitlocker encryption, Intune MDM, SCCM, VDI
• Maintenance tasks: Patch management, Operating System security policies and procedures
• Technology Knowledge: Microsoft Intune (MDM), Apple Mac (JAMF), Bitlocker

Skills/Experience:

• A minimum of 1-2 years\' experience of working in an IT Helpdesk environment
• Excellent working knowledge of all MS Office products/Windows Operating Systems
• Familiar with hardware support; laptops, PCs and printers/scanners.

Please attach your CV for immediate consideration.

2nd Line Desktop Support Engineer
3 months - £200.00 - £220.00 per day inside IR35 - Leeds

Our client is seeking an experienced Desktop Support Engineer to join their end client's team on site in Leeds.

This is a contract opportunity for an initial 3-month period with the possibility of extension.

The Role:

Business As Usual

• Deskside support, resolution of Service Desk tickets
• Work on technical assigned calls through to resolution, keeping the ticket and the customer up to date.
• Provide support to resolve complex faults with specific technologies and multi-technology solutions, including internally built technologies
• Troubleshoot complex hardware and software issues

Backlog Technical

• Resolution of backlog of Service Desk tickets
• Work on technical assigned calls through to resolution, keeping the ticket and the customer up to date.
• Provide support to resolve complex faults with specific technologies and multi-technology solutions, including internally built technologies
• Troubleshoot complex hardware and software issues

Standard Build

• Provision of devices using System Centre Configuration Manager (SCCM)
• Setup and configure laptops, desktops, tablets (Windows, Mac, Linux)

We are looking for an individual with proven ability to work flexibly and efficiently whilst having a proven background in various IT systems, hardware, deployments, rollouts and configuration along with a drive and passion to succeed.

Please send your CV to jamesinglebyjones@idpp.com

IT Field Engineer required in the Lincoln area for initial 3 month contract with likelihood of further extensions. 

We are currently supporting an NHS service in the Lincoln area with their need for an experienced IT field engineer to work alongside an experienced engineer to migrate 3000+ mobile devices from Sophos MDM to Intune MDM. Devices converted will be Android and Apple, mobiles, and tablets.

This role will be paid on a fixed hourly rate of £17.56 per hour and will fall inside IR35. 

The successful applicant will hold a Full UK drivers licence and must be over 21 years of age for insurance purposes. 

For further information please respond to this advert with a copy of your full CV or contact Richard New on 02083347562

• Hands on D365 CE/CRM/F&O development
• End-to-end development lifecycle tasks, including writing technical specifications/documentations
• Work with business areas and support teams to gather requirements, objectives, expectations
• Build a strong understanding of end-to-end user journeys and processes to identify & champion improvement opportunities
• Help define operating models, solutions design and manage technology change & transformation
• Break down major requirements into smaller incremental value-add features and prioritize with stakeholders for inclusion in sprints
• Work with Technical resources and developers to define, understand and deliver solution
• Discuss and agree success criteria and proactively ensure that delivery is aligned to these criteria
• Help develop Proof of Concept, acceptance criteria, quality gates and performance of the digital product being developed and delivered
• Ensure alignment between requirements, user stories, development and testing

Linux & Windows System Administrator

£350.00 - £400.00 per day outside IR35, 6 months initially, Remote

A global managed service provider is seeking an experienced Linux & Windows System Administrator to work with their end client's OSS Operations team to fulfil patch management and hardening of Linux and Windows OSS Servers, as part of a Cyber Security Compliance project. The OSS team is based in Dublin, but remote working from UK is acceptable.

Project requirements and experience:

• Administration of Linux and Windows Servers
• Experience in applying patches and patch bundles
• Good team player and communicator, who can liaise with various OSS vendors to confirm patch releases
• Carry out Documentation of Baseline Standard Configuration and updates - Patch updates, System updates, Packages, Memory, Storage, System versions, etc.
• General server administration skills, including: Installation, Testing, Tuning, Upgrading, Loading system patches, Troubleshooting and Managing through Virtual Machines (VMware Workstation) and VMware ESXi Servers
• Familiar with LDAP and IDM administration
• Knowledge of networking (TCP/IP)
• Familiar with database administration

Please attach your CV for immediate consideration.

Deployment Asset Manager - Asset Coordinator, Deployment Coordinator, Reporting, MI
Location : Tunbridge Wells (onsite 5 days a week)

Contract : 3 months

Rate : £300 per day - INSIDE IR35

A leading IT Managed Service Provider is looking for a Deployment Asset Manager to supervise the receipt and dispatch of all IT kit and peripherals and manage hub staff.

The successful candidate will have strong man-management and MI/reporting skills and ability to complete all asset recording, assisting with loading and unloading and overseeing secure storage of IT kit.

Responsibilities :

• Manage the other Hub staff.
• Supervise the receipt and dispatching of all IT kit and peripherals and assist with loading and unloading and issuance to the Post Room.
• Oversee secure storage of all kit.
• Complete all asset recording, request updates and any other administrative duties.

Skills/Experience :

• Strong attention to detail.
• Able to work full time, on-site in the Hub in Tunbdrige Wells.
• Proven man-management experience.
• Able to produce management information / reporting to stakeholders.
• Punctual and reliable.

Please apply with your CV for consideration.

Service Desk Analyst needed for initial 3 month contract working with an NHS service in St Helens. 
Please note this role will fall inside of IR35 and will be paid at an hourly rate of £17.56.
Duties within the role will include:

• To provide 1st and 2nd line technical support for IT services to all NHS staff within the Acute Trusts, the CCG Headquarters, General Practices and Community Clinics, during the hours of 8:00am and 8:00pm to the agreed working attendance.

• Post holder will be required to participate in an out of hours on call arrangement, providing 1st and 2nd line support, both remotely and on site, to all partner and customer organisations that are supported by the Trust on a rota basis to cover 24x7x365

• Post holder must have an in depth knowledge of all computer hardware and software technology used within Acute Trusts, Primary Care Trusts and the General Practices.

• Post holder will offer telephone, remote and desktop support to all IT equipment owned by the trust.

• Creating and managing a weekly work schedule whilst responding to urgent requests that are reported through the IT helpdesk

• To assist, supervise and delegate daily work activities to Operational Support Technicians and determining user priorities against user calls.

• Regularly performs all system hardware and software housekeeping for the applications and systems supported by the Informatics team. This will involve the development of in house systems used throughout all offices that are visited.

To apply for this role or for further information please respond to this advert with a copy of your current CV or contact Richard New on 02083347562

Senior Core Engineer

Permanent

Location: Warrington and remote

Salary: £55k per annum

A leading telecommunications company are looking for a Senior Core Engineer to join their team on a permanent basis. You will be the main point of contact for the WiFi installed core equipment at the Data Centre, as well as the network infrastructure installed at customer cores.

You will be part of a company that looks to progress its staff, whilst maintaining a healthy work/life balance.

Responsibilities:

• Authorization point for approval of wireless site surveys
• Responsible for Data Centre core equipment and relevant controls
• Escalation point for configuration of equipment including wireless controllers, switches, access points & routers
• Liaise with contractors who will be responsible for cable and AP installation
• Regularly review Risk Assessment and Method Statement reports

Skills/Experience:

• Expert understanding of the OSI Model
• 5+ years working in a similar role
• Expert understanding of wired and wireless network architecture, specifically WiFi technologies
• Ekahau and/or AirMagnet site survey experience
• CCNA and CCNP
• Autotask experience
• Ruckus experience

Please apply with your CV to be immediately considered.

IT Service Desk Analyst required for initial 3 Month contract based in Norwich to work with NHS service.

Please note this role will fall inside the scope of IR35 and is paid at a fixed rate of £11.61 per hour.

The role will be working on-site 1 day per week but this could potentially increase during the time of the contract.

For further information please apply via this advert or contact Richard New on 02083347562
 

• Take ownership and effectively progress all support calls to a successful conclusion at the earliest opportunity
• Triage incidents raised by customers as service desk calls. Resolve the 1st line calls at the first point of contact and escalate more complex incidents to the relevant Product team
• Ensure that escalated calls contain essential and accurate information: required to enable prompt resolution by the Product team
• Keep detailed records of the application's performance and shortcomings for senior-level staff to review and analyse.
• Regularly evaluate the current state of the applications (including usage and performance), identifying aspects which could be improved and recommend changes in order to facilitate those improvements
• Perform basic maintenance and housekeeping tasks on line of Business Applications
• Provide technical assistance, application support, usage advice and guidance to customers and third parties
• Develop product knowledge and skill sets to enhance familiarity with the Line of Business Applications
• Ensure that Business Applications are available to the departments and working correctly, enabling services to be delivered successfully
• Produce and maintain documentation of application environments, data-flows, and support processes.
• Provide support and expertise to projects and enhancements to ensure successful Service Transition into Production support.
• Perform Ad Hoc Duties as requested by your Line Manager

We are currently supporting an NHS service in the Norwich area with their need for an EPR (Electronic Patient Records) Technologies Manager for Infrastructure Services based in the Norwich Area. This is a contract position for an initial 9 months and will fall inside the scope of IR35.
The post will be paid at an hourly rate of £40.73.

Summary of role:

The Technologies Manager is responsible for the delivery of the of Infrastructure elements of the 3-Acute EPR Programme. As such will need to have both a strategic awareness of the EPR and broad knowledge of technical systems and services (both current and future) that the EPR Programme may wish to adopt.

This role is highly specialised in its nature, as the post holder needs to be able to

• manage technical responsibilities of ‘horizon scanning’ and designing complex systems integration and internetworking technologies for the Trust and its partners
• manage an extensive programme of technical, infrastructure, data, and analytical based projects within the EPR programme

The role will involve working with existing internal teams to consolidate a broad array of technologies, onto standardised platforms whilst optimising project delivery. The role will be responsible for delivering multiple projects to time, cost and quality criteria which meet customer (both internal and external) requirements.

Specific areas of expertise and responsibility will include at least the following

• Networking
• Mobile technologies
• Server and storage technologies
• Virtualisation
• Client hardware and operating systems
• Backup technologies
• Database and interfacing
• Messaging and communication
• Security
• Software
• Telephony

• manage technical responsibilities of ‘horizon scanning’ and designing complex systems integration and internetworking technologies for the Trust and its partners
• manage an extensive programme of technical, data, and analytical based projects within the EPR programme

• Data Quality
• Data management
• Business Informatics
• Information Systems
• Data Migration

My client, one of the world\'s largest media organisations, is looking for a highly experienced Front End Developer to join their team on a permanent basis.

In this role, you will work in small cross-functional teams and depending on experience will work on a variety of platforms, including :

• Ad Tech Platform
• In-house built CMS
• Front End platform

The client

Reaching over 230 million people from 200+ countries, my client is truly one of the largest media outlets globally. Experiencing extremely high levels of online traffic, you will work with highly skilled engineers using the most cutting-edge tools.

Experience and Skill requirements

• You have an excellent knowledge and commercial experience working at a master level using client side JavaScript, CSS, HTML(5) and JS libraries. AND / OR
• You have an excellent knowledge and commercial experience using Clojure or Haskell.
• A public GitHub profile would really help us get a feel for what you\'re all about

Benefits

My client is offering a market leading benefits package, including :

• Free onsite gym, employee discounts and a highly subsidised restaurant
• 5 weeks annual leave
• Unrivalled working location (where you\'ll only have to be at 2 days per week)
• Great equipment, we won\'t scrimp on the tools you need to do your job.
• You\'ll have the opportunity to specialize in areas that appeal to you, or remain a generalist if that floats your boat

Salary

£80-100k (negotiable DOE)

Service Request Manager – ITIL 

My client, a large managed IT service provider is looking for an experienced Service Request Manager to work on a contract basis.  This role will be responsible for managing a team of Service Request Analysts to ensure requests are raised, managed, monitored and delivered by the team in accordance to SLA’s, including standard and non-standard requests. 

Key Accountabilities 

• Ensure the use of Service Now, Web forms, email and Service Desk to allow customers to raise requests 

• Responsible for ensuring requests are raised, managed, monitored and delivered by the team in accordance to SLA’s 

• Ensure that reviews and improvements are made to delivering and efficient, effective raising and management approach 

Key skills and Experience 

• Experience working in IT Service Provisioning, in a complex, multi-supplier environment. e.g. as a Service Desk Manager 

• ITIL Service Support and Request Management 

• IT Applications and infrastructure 

• Excellent communication skills 

• Demonstratable team-management experience  

• Experience working to SLA’s 

Location: Bristol 

Rate: £450-£500 per day inside IR35 

ServiceNow Developer

£550.00 per day inside IR35 - 3 months initially - Remote

A global managed service provider is seeking experienced ServiceNow Catalogue Developers to join their end client's team on an initial 3-month basis.

The Role:

• Assist with the investigation, build and testing of catalogue products being migrated from SILVA to Service Now
• Assist with the building and testing of new catalogue products in Service Now
• Assist with existing catalogue product amendments and the testing thereof in Service Now
• Work in accordance with the Design Principles that have been agreed
• Assist with the catalogue product hypercare
• Attend daily Pulse calls

Please attach your CV for immediate consideration.

Marketing Executive, Financial Services Sector, B2B Marketing, Brand Campaigns, Communications, Partnership Marketing.

This is an excellent opportunity for a Marketing Executive to join a Global brand within Financial Services, in a very hands-on project-based role.

• 12 month contract – likely to extend to 2 years
• £350 per day, Inside IR35 through umbrella company
• Hybrid working – 1 or 2 days in the office per week (London) with home working

Joining a Partnership Marketing function, the successful candidate will work with some of the biggest names in sectors such as retail and travel, and will be responsible for:

• Helping/supporting the development of partnerships with key strategic brands.
• Supporting the execution of B2B and B2B2C marketing campaigns and programmes to drive partnership business.
• Supporting campaign project management and administration.
• Coordinating meeting, budget tracking and post-campaign results; collating case studies.

To be considered we are looking for:
 

• Experience within a B2B marketing/communications role, ideally within a large/matrix organization.
• Ability to manage relationships with brand partners, and execute campaigns to achieve results.
• Strong Project Management and organizational skills; ability to push campaigns forward by managing stakeholders.
• Proactive and enthusiastic attitude; willingness to learn and progress.
• Ability to work in a fast-paced environment and under initiative.

Please apply with CV for further details.

Oracle Integration Design Specialist

Oracle fusion, PaaS Cloud,Oracle ERP, SOAP/REST

6 month contract

£600 per day-Outside IR 35

Home based with occasional travel

A large, central government organisation are looking for an experienced Oracle Integration Design Specialist to join their team as they upgrade their global ERP system.

Active SC Clearance is required for this position.

Job Description:

You will work in a team environment to specify technical requirements for the integration requirements in the programme.

This will involve developing, validating, and reviewing conceptual, logical, and physical integration designs.

The main asks of the role are integration design within an Oracle SaaS/PaaS environment. There is also the contribution to development environment and assisting with operational infrastructure support.

Key Skills:

• SC Clearance
• 3 years + Development Experience
• At least one year Oracle Integration Cloud experience
• 3 years + experience of system interfaces (predominantly on a PaaS Cloud)
• 2 years + Oracle Cloud Experience including Oracle Fusion
• Hands on Development & unit testing of integration components & web services (SOAP/REST) using OIC

The successful candidate will possess excellent communication skills (both written & verbal), in depth knowledge of systems integration best practices and common architectural patterns, and a good understanding of central government processes to ensure conformance to the organisations'

Incident/Problem Manager

£450.00 per day inside IR35 - Hybrid Working 3 days remote 2 days in London - 6 months

A global managed service provider is seeking an experienced Incident/Problem Manager to join their end client's team for an initial 6-month basis. Candidates should be able to plan, manage and execute a course of work, be highly independent, confident in their abilities and flexible enough to adapt to a fluid landscape. This role involves a more holistic outlook on problem-solving, integrating with knowledge and extensive thinking of the backstage workings (in how a company works and delivers on customer experience) as well as organisational and behavioural considerations.

Key Responsibilities:

• For Large scale (cross Technology/FIL problems), act as the problem manager, driving activities and initiatives towards a permanent fix.
• To take responsibility for the smooth operation of the problem management process and policies and to ensure continual improvement
• Work with other service management teams to ensure that there is an integrated approach to the design and implementation of problem management and other service management processes
• Help to drive a culture of Service Excellence
• Create informative, actionable and repeatable reporting that highlights relevant successes, trends and opportunities for improvement within the problem management space
  • Ability to communicate at technical and senior levels and through multiple formats
  • Ability to present complex and detailed information to key stakeholders
  • Monitoring deliverables and ensuring timely completion of projects & requests
  • Understand the role of Known Errors and develop the use of Known Errors across Technology as part of maturing Problem Management
  • Understanding of Knowledge Management life cycle including identifying improvements to ensure the continued maturing of Knowledge Management.
  • Building and maintaining key relationships across the Technology group and key business areas.
  • Build and establish a strong relationship with Risk to help promote a culture of risk awareness and management.

• Provide governance and oversight across problems and ensure that the problems are investigated through to closure - via permanent fix or known error/risk event raised
• Ensure that governance includes regular quality checks, feedback sessions and publication/refresher training on best practices for both ticket completion and teams governance of problems
• Ensure that revised KPIs are well established as part of Problem Management Governance and regular reporting is provided, governance forums established, and reviews are held across participating groups and stakeholders.
• Help drive and implement improvements as part of the Problem Management working group - relaunching the problem management process.
• Improve and manage the standards of problem resolution across Technology (best practices)
• Identify enhancement and improvement opportunities from day to day activities and recommend improvements to the process
• Monitor and report on process performance, suggesting improvements to improve

Skills and Experiences:

• Minimum of 5 years in a similar role
• Strong negotiator
• Good at conflict resolution
• Experience of working with project teams
• Strong Planning and Organisational skills
• Knowledge of Managed Services
• Target-orientated/Results-focused
• Highly motivated, with a pro-active attitude to work
• Able to work under own initiative to tight deadlines
• An ability to influence and build effective working relationships with clients, peers, and external providers.
• A proven track record of continuous service improvement and operational performance through proactive identification and resolution of service-related issues.
• An ability to communicate effectively with senior stakeholders, peers and external providers, turning technical information into business language and vice versa.
• Demonstrable skills and certification in best practices or methodologies such as ITIL, Six Sigma, ISO20000.
• Strong understanding of service operations, SLA's and processes and their interdependencies.
• Ability to operate across a Matrix environment, working with remote teams
• Ability to cope in a technically complex and fast-changing environment
• Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally
• Excellent influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels
• Ability to balance conflicting and changing demands through prioritisation and a pragmatic approach
• Demonstrate business leadership skills and the ability to communicate a clear vision to others
• Good knowledge of ITIL
• Good knowledge and experience using ServiceNow to support IT delivery

Please attach your CV for immediate consideration.

Oracle Cloud Finance Functional Consultant

£700.00 per day outside IR35 - 6 months initially - Remote - Must be SC Cleared

The Role:

To support the development of the ERP Financial features in an Oracle cloud ERP programme. Working within the respective functional consultants within the workstream, the functional consultant will be a Oracle Cloud Financials specialist, additional skills in the P2P space highly desirable.

Requires a background in Oracle Cloud financials, particularly in the design, implementation and testing of Financials modules (desirable P2P) to support a solution that spans both FCDO and its supporting commercial operations. The ability to support the business to drive out a full business process for solutions that have already been tested through SIT. The individual needs to provide the knowledge to link standard Oracle cloud processes into a full end to end process solution to include off-system processes.

Core Skills:

• Strong influencing skills, with the ability to drive to conclusion key decisions with senior leaders and key business stakeholders.
• Broad knowledge of Financials solutions in the Oracle Cloud product set
• Strong bias for action and a solution orientated attitude
• Able to work closely across a diverse multi-workstream programme team to expeditiously deliver results
• Ability to convey ideas and recommendations in a clear, compelling and succinct way in written and verbal communications
• Good attention to detail and an ability to analyse and use data in decision making
• Experience identifying, diagnosing and resolving issues independently; taking initiative even under unfamiliar or ambiguous circumstances
• Experience of business analysis and functional requirements gathering
• Broad knowledge of Oracle/ERP modules and functionality
• Stakeholder management and good people skills to gather requirements and agree specifications
• Experience of working with configurable package solutions or large IT projects.

Must be SC Cleared.

Please attach your CV for immediate consideration.

Junior Technical Engineer

£27-33k per annum

London/Remote

A global managed service provider is looking for a Junior technical engineer to join their team on a permanent basis. As the Technical engineer you will undertake technical delivery tasks contributing to the wider goals and outcomes of a project being worked on. The right candidate will primarily be undertaking physical audits of Data Centres and other client hosted hardware locations, collating data and presenting it back to the project team for ingest and analysis to the clients Cloud migration tooling application.

Key Responsibilities:

The Technical Engineer may also on occasion be involved in executing technical activities across a project lifecycle, including:

• Deploying and managing the operation of infrastructure discovery tooling
• Operating migration tooling, e.g. V2V/P2V tools, data migration tools

Technical Engineers will work as part of a delivery team and be directed by senior delivery resources, as well as having opportunity to work under their own initiative, and present their ideas and opinions on efficient and effective technical task implementation.

Key Skills:

Hands on experience as a technical implementation engineer or operator.

Ability to work as part of a team, as well as applying own initiative to task execution and problem solving.

Understand the importance of meeting project and customer timelines/deadlines.

Strong verbal and written communication skills.

• Cloud/Data Centre Technical skills such as:
• Compute
• Storage
• Networking
• Discovery tooling
• Excel skills

Experience:

• 1+ years experience in an engineering environment, experience of undertaking DC audits,

Certifications:

• Relevant current technical certifications e.g. VCP, CCNA etc. are a plus.

1. Support the overall Change Management and Transformation agenda as required, including supporting events such as quality improvement, pathway mapping within the wider context of the Digital Health Strategy
2. Promote the use of the new system within the Trust encouraging both data completeness and data quality
3. Maintain good relationships with end users, acting on suggestions, contributing to the understanding and optimisation of system configuration options
4. Act as a link between users and the wider Digital Programme Team to ensure user feedback is incorporated into future system changes and business processes and that system enhancements and business processes are effectively communicated to users
5. Undertake analysis, interpretation and presentation of data and information to support planning and decision making of the new processes
6. Conduct surveys, audits and benchmarking of systems/process and highlights discrepancies where appropriate, developing an action plan
7. Ensure that new processes are developed in accordance with policies and procedures with particular focus on reducing waste
8. Ensure all project, change and transformation documentation is produced in a timely and professional manner
9. Work with the Digital Health Project Teams to address issues and concerns raised by end users

1^st Line Support Analyst

£200.00 per day inside IR35 – 3 months – Remote

A global managed service provider is seeking an experienced 1^st Line Support Analyst to provide helpdesk support for their insurance end client.

This role offers fully remote working for an initial 3-month period.

Key responsibilities:

• To provide first contact support for all IT incidents and Service Requests
• Provide first assessment of all incoming calls and tickets raised via a portal
• Act as a single point of contact for customers
• Provide technically accurate solutions and pass on more complex issues to second and third-line support where necessary

Required technical experience and skills:

• Experience of desktop support with an interest in IT
• Excellent telephone manner
• Stakeholder management experience
• Great written and verbal communication skills

Please attach your CV for immediate consideration.

Project Manager

Data Centre/Virtualisation/Deployment/Rollout/Cloud/IT Infrastructure

Contract: Permanent

Location: London/Portsmouth

Salary: Up to £65k per annum + benefits

A leading IT consulting and services company are looking for a Project Manager to join their team on a permanent basis.

The role will be a hybrid role, with 2 days in the office and 3 days working from home.

Responsibilities:

• Drive teams to deliver projects within agreed time, cost, quality and dealing with any issues
• Manage and direct work of a multi-functional, multi-location team
• Manage risks, issues and dependencies
• Mentor junior members of staff
• Ensure project governance is set up
• Communicate with senior levels of the organisation, as well as key stakeholders

Experience/Qualifications:

• Experience managing IT infrastructure projects with Data Centre migrations, deployment, rollouts, virtualisation, and even network projects
• Managed projects in large corporate organisations
• Prince2 Practitioner
• Strong written and verbal communication
• Great organisational skills

Please apply with your CV to be immediately considered or send your CV to samgareh@idpp.com

Infrastructure Programme Manager

Data Centre/Virtualisation/Deployment/Rollout/Cloud/IT Infrastructure

Contract: Permanent

Location: London/Remote

Salary: £85-92k per annum + benefits

A leading IT consulting and services company are looking for a Programme Manager to join their team on a permanent basis.

The role will be a hybrid role with 1 or 2 days per week at the client site, and 2/3 days per week working remotely.

This role will allow the successful candidate to work with a variety of clients in different sectors, as well as being part of a company who really value the work/life balance.

Responsibilities:

• Agreeing the scope of the programme during start-up and capturing changes and seeking approval
• Manage and direct work of a multi-functional, multi-location team
• Manage risks, issues and dependencies
• Mentor junior members of staff
• The overall programme/project delivery, including cost accountability
• Deliver timely communication and concise management reporting to all stakeholders
• Line management and development of project managers and junior project staff, per the frame

Experience/Qualifications:

• Key focus around infrastructure programmes, DC migration, work load migrations, End User Transformations and decommissioning.
• Prince2 Practitioner
• Minimum 2 years as Programme Manager
• Strong written and verbal communication
• Great organisational skills

Please apply with your CV to be immediately considered, or alternatively send me your CV to samgareh@idpp.com

IT Graduate – No experience required

Location: West Sussex

Salary: £25k per annum

Permanent

A leading Telecommunications company are looking for a graduate, or someone looking to kickstart their career in tech, to join their team in West Sussex.

Full training for the role will be provided for this role, and the job will include survey support, design drawings and Radio support.

Responsibilities:

• Design support – Production of design drawings using Microsoft Office programs such as PowerPoint and Excel
• Radio Support – Processing of RF survey data and populating into a report
• Site Surveys – A healthy mixture of office based and site based work carrying out cellular and Wi-Fi testing
• Assist design team with projects
• Survey support
• Production of link budgets using Excel

Skills/Experience:

• Good organizational skills
• Desire to learn more in Radio Engineering
• Good knowledge of Microsoft Office and Outlook
• Ability to work on own initiative

Please apply with your CV for immediate consideration or alternatively send me your CV to samgareh@idpp.com

Infrastructure Designer

£450.00 per day inside IR35 - Remote - initially 2 months

As an Infrastructure Designer, you will be integral to the delivery of many client projects, working with Tier 1 global telecommunication organisations.

You will have responsibility for gathering requirements from stakeholders, assessing business impacts from proposed infrastructure changes, and creating/tailoring designs accordingly.

Ideally, you'll have experience with some of the following:

• Knowledge of the telecommunications business and experience of designing Data Centre and Enterprise networks
• Developing and aligning to Enterprise network strategies
• Experience of translating business requirements into detailed DC and network requirements
• Familiarity with all parts of the project life cycle from project scoping to delivery and implementation
• Communicating technical issues and solutions on different (management) levels
• Aligning and reviewing the detailed design(s) in cooperation with suppliers on behalf of our clients
• Experience presenting/defending changes in CAB meetings

We expect knowledge/experience of some of the following areas:

• An understanding of infrastructure and the impact of network changes
• Experience in HLD and LLDs
• Ability to discover and understand traditional/Legacy setup and new technologies
• Excellent verbal and communication skills across all levels of stakeholders
• Analysing technical debt

Infrastructure:

• Ideally a telco or large enterprise/service provider background
• Active Directory and Identity Management for both Windows and Linux
• Understanding of authentication in large scale enterprise environments
• OS skills - Windows and Linux
• Knowledge of public and private cloud (AWS/Azure, GCP, VPCs, network connectivity)

Please send your CV to jamesinglebyjones@idpp.com

Oracle Recruitment Cloud (ORC) Functional Consultant – ORC, Oracle, Recruitment, Core HR

Outside IR35

Milton Keynes (some travel to London)

4-5 months

£550 -575 per day

Start ASAP

Must have current, active SC clearance

Our Public Sector client is seeking an experienced Oracle Recruitment Cloud Functional Consultant.  The successful candidate will deliver and support the  Oracle Recruitment Cloud (ORC) functionality including reporting, integrations and data around payroll.  

The contract falls outside of IR35.

The successful ORC Functional Consultant must have current, active Security Clearance and be able to demonstrate experience of designing and configuring Oracle Recruitment Cloud.

Requirements:

• Strong experience of Oracle Recruitment Cloud and Core HR (particularly around designing and configuration)
• Must have current, active Security Clearance
• Able to work closely with the business, coaching and supporting the business to execute system and user acceptance testing
• Oracle Recruitment Cloud Implementer Certification desirable
• Strong presentation and communication skills (verbal and written)
• Ability to build trust and rapport with stakeholders

Please attach your CV for immediate consideration.

Data Engineer – Tableau, Python, Automation, Big Data, Linux

Data Engineer, Tableau, Python, Automation, Big Data, Linux, Data Analyst, Analytics, Data

London (hybrid working – 1-2 days in office)

Permanent

A rare opportunity has arisen to join a growing, Consultancy business as a Data Engineer. My client is looking for passionate individuals, who take analytics seriously & thrive in collaborative environments, communicate well with stakeholders & help the companies mission go even further. In return, you will have the opportunity to work with a highly effective team & reap the rewards of progression and growth in your career.

You will have a proven Data Engineer background and will play a crucial part in the Analytics Engineering team implementing and deploying enterprise level applications into production environments within an AWS cloud infrastructure.  

The successful candidate must be able to demonstrate significant experience of Linux, Tableau, Python and automation.

Requirements:

• A Strong Data Engineer
• Excellent skills in Linux, Tableau, Python and Automation
• Understanding of Rest APIs, SQL databases and experience with JavaScript, HTML and CSS desirable
• An interest in Machine Learning beneficial

This is a fantastic opportunity for a Data Engineer to join a team of other highly skilled members in a growing organisation, please apply with CV for more details.

EUC Manager/ End User Computing Manager – EUC, End User Computing, Professional Services

EUC Manager, End User Computing Manager, EUC, End User Computing, Professional Services

Permanent role

Hybrid Working (offices based in London)  

Up to £80,000 per annum

IDPP have an excellent opportunity for an EUC Manager with extensive experience in a senior IT technical / Manager role and will have subject matter expertise in Microsoft Endpoint Manager especially with regards to planning and development. 

The successful candidate will be responsible for managing the Endpoint & Collaboration team and manage the Intune, Microsoft 365,  SCCM and unified communication platforms. To be successful, they require an experienced EUC Manager who has a Professional Services background.

Experience Required:

• Proven experience in a similar EUC Manager role  
• Professional Services Background required
• Can do attitude
• Experience with Microsoft Teams with softphone capabilities essential
• Desktop virtualisation and cloud computing experience desirable
• Exposure to legal applications preferred
• Good knowledge of data privacy laws and practices
• Excellent customer service and communication skills

Please apply with CV for immediate consideration.  
 

IT Security Manager

£75,000 - £82,000 per annum, Remote/London, Permanent

A global law firm is seeking an experienced IT Security Manager to lead a small IT Security team. The candidate must have significant experience with a range of on-premise and cloud security technologies and solutions. as well as line management experience. This is a hands-on role, so as well as leading the team the role holder will perform daily operational activities, investigate security events and incidents, undertake security risk assessments, and provide security subject matter expertise on business, IT, and information security change programmes.

Duties and Responsibilities:

• Lead and manage the IT Security Team
• Undertake management and monitoring of IT security systems
• Oversee the operation and management of IT security controls
• Maintain IT Security operational documentation
• Ensure technical security standards are Embedded into operational practises
• Manage relationships with the third-party service providers of IT security services
• Maintain the firm's security incident response playbooks
• Monitor and respond to IT Security service requests and incidents
• Undertake a change advisory role including reviewing new change requests and attending weekly change approval board meetings
• Provide IT security subject matter expert on business and technology change programmes
• Design security blueprints for new technologies and services
• Ensure Security-by-Design is delivered as part of business change initiatives and projects
• Collaborate with technical and project teams to deliver secure, stable and scalable solutions
• Conduct technical security audits
• Undertake security risk assessments
• Provide management, key performance, and key risk metric reporting
• Receive, review, and act on threat intelligence information
• Maintain awareness of the cyber security threat to the firm, the sector and UK plc

Knowledge, skills and experience:

• University degree in Computer Science or Information System or significant work experience.
• At least four years' hands-on experience in an IT security position
• Experience leading an IT Security team within a large IT department.
• Relevant Security Certifications eg Azure AZ-500, CompTIA Security+, CISM, CISSP
• Experience operating within ISO27001 and NIST frameworks, COBIT, ITIL
• Technical Risk Assessments
• Strong cloud security experience in Microsoft Azure and Office365
• Ability to research and design IT security blueprints
• Experienced in designing secure configurations/hardening guides for technologies and hands-on experience implementing them.
• Must be skilled in root cause analysis
• Strong analytical and problem-solving skills, the ability to systematically break down complex issues and tasks into manageable pieces
• Understands the application of clients' business goals and the place security has in achieving them
• Excellent documentation skills
• Ability to present ideas in business-friendly and user-friendly language
• Operational hand on experience of the following technologies
• Network Technologies, Firewalls and VPNs
• Multi-factor authentication systems
• Zero-Trust Architectures
• Certificate Management
• Privileged Access Management
• Azure Cloud Security Services and Office365
• Microsoft Windows server and client security
• Windows and Azure Active Directory, Intune Configuration
• IDS & IPS
• ED-R technologies
• E-mail Security
• Vulnerability management
• Web Application Firewall
• SASE/Web Filtering technologies

Please attach your CV for immediate consideration to jamesinglebyjones@idpp.com

IT Release & Environments Manager

£500.00 per day inside IR35, 6-months initially, Remote with some UK travel when required.

The role reports to DevOps Practice Lead.

Overview:

This role will have Overall accountability for the IT Release & Environments Management function which includes scheduling, coordinating and the management of releases across the enterprise for multiple applications across various portfolios. The releases are inclusive of application updates/upgrades, operating system patches, security improvements, o/s upgrades, Projects, and Programs. They are responsible for managing the release processes for code through development, test, and into production environments.

The Release and Environments Manager works collaboratively with all participants in software development projects and is supportive of developers and testers as they set up their build dev/test environments. This position also works with Infrastructure Sys Admins and IT management to improve the software engineering processes and practices associated with continuously building, deploying, and updating software and environments

Responsibilities:

• Ownership and Maintenance of the current Production IT Release calendar across the enterprise working closely with IT Project and Delivery teams, both Application and Infrastructure, building a centralised view of all releases.
• The Release Manager will assist in managing project interdependencies to ensure milestone adherence
• Provision and maintenance of Route to Live (RTL) environments in support of Project development, Application Support, and Infrastructure deployments
• Deployment of code from the RTLs into Production
• Resource management ensuring team can deliver against demand

Skills & Experience:

• 3-5 years of previous release and/or project management experience, (Solid understanding of project management principles preferred)
• 10 years of experience in information systems operations environment in systems analysis or development
• Formal training in project management practices preferred
• Advanced knowledge of software development life cycle
• Demonstrated ability to co-ordinate cross-functional work teams toward task completion
• Proven effective leadership and analytical skills
• Advanced written and verbal communication skills are a must
• Experience of managing transition to more Automated deployments/CICD/Dev Ops processes
• Experience of managing environments in the Cloud including proven involvement in migrating from an on-premises approach to a Cloud approach.

Please attach your CV for immediate consideration to jamesinglebyjones@idpp.com

Splunk Security Analyst - Cybersecurity Programmes

£575.00 per day inside IR35, 12-month contract

Location: Hybrid - London 2-3 days per week, the rest remote

Candidates must have strong experience of Splunk Enterprise Security with the ability to demonstrate proof of concept into a live environment (Network/Security solutions).

Main Purpose of the Role:

The Cybersecurity Technical resource is responsible for management and delivery on large, strategic and complex cybersecurity projects. The role manages the execution of project/product cybersecurity elements across cross-portfolio programs and services. Executions include working with multiple security, IT and other leadership/stakeholders and a variety of security, IT and engineering technical resources to identify, plan and deliver cybersecurity initiatives.

Deliverables include, but are not limited to:

• To support the delivery of cyber projects within agreed scope, cost and timescale.
• To deliver Splunk solutions across multiple regions.
• To manage and work independently or as part of a team in delivering complex projects.
• Design and implement the Splunk solution including log ingestions from various sources.

Responsibilities:

In this role, you will be responsible for cybersecurity technical project delivery across the banking arm and securities business under a dual-hat arrangement. Under this arrangement, you will act and make decisions on behalf of both the bank and the securities business, subject to the same remit and level of authority, and irrespective of the entity which employs you.

Key responsibilities include but, but not limited to:

• Implement the Splunk solution with a focus on log ingestion from various sources as well as integration with vendor applications where integration is possible.
• Interpret cybersecurity relevant regulatory and other requirements or best practices and translate these to business aligned cybersecurity programme requirements.
• Manage the delivery of cybersecurity projects within agreed scope, cost and timescale across Bank and Securities.
• Support of the delivery of the cyber portion of allocated Cross Portfolio projects including implementation of cyber projects
• The technical resource will be responsible for support and execution of the following deliverables as required: business requirements, technical design and architecture, engagement with other infrastructure teams,
• Splunk Infrastructure to be configured and deployed with a good knowledge of Windows and Linux OS

Skills and Experiences:

• Knowledge/experience of designing and architecting Splunk solutions for large organisations
• Proven knowledge on Splunk admin such as Search Head Cluster & multi-site Indexer cluster.
• Knowledge of Splunk Enterprise Security configuration
• Knowledge of Splunk Heavy Forwarders & Universal Forwarders and its configuration management through Splunk Deployment Servers.
• Knowledge on various type of data on-boarding in Splunk using DB Connect, various splunk apps/add-ons & syslog-ng and should be compliant with Splunk CIM (Common Information Model)
• Strong Infrastructure Knowledge/experience
• Govern and advise on technical direction especially through technical workshops and 1:1 coaching session to ensure alignment to business strategy.
• Creation and maintenance of technical guides to convey fact, simply and effectively to both peers and those less experienced.
• Should have good knowledge on Linux Operating Systems (Preferably RHEL 7 & 8)
• Cyber Security Technology Knowledge/experience

Work Experience:

• Experience in working on multiple projects with broad scope, ambiguity, and high degree of difficulty
• Experience in technology projects such as implementation of Cyber infrastructure replacement etc.
• Demonstrable proficiency in a wide range of information IT security technologies and Embedded security; at the minimum knowledge must cover key cybersecurity domains such as Identity and Access Management, Incident Management Posessing high level of analytical ability where problems are typically unusual and difficult
• Ability to maintain a working knowledge of cybersecurity principles and elements
• Understand global program structure, launch plan and timing, and global program ownership
• Demonstrable experience of senior stakeholder management and relevant management reporting.
• Ability to coach team members through knowledge transfer and constructive feedback

Education/Qualifications:

• Degree educated and/or equivalent experience.
• You are a leader and an expert in delivery of cyberframeworks and associated key solutions
• A demonstrable passion for cybersecurity
• Excellent communication/leadership/interpersonal skills; results driven and with strong sense of accountability
• You are experienced in engaging and persuading teams to accept and participate in best-in-class security architecture and operations
• Data-driven, ability to analyze data needed to effectively measure progress against the execution of objectives
• You successfully convey technical information in an understandable way that generates results
• A troubleshooter who proactively removes roadblocks and pursues solutions to problems that stand in the way
• You value and develop trusted relationships at every operational level
• The ability to operate with urgency and prioritise work accordingly
• Strong decision making skills, the ability to demonstrate sound judgement
• A structured and logical approach to work; Strong problem solving skills
• A creative and innovative approach to work
• Excellent presentation skills and excellent attention to detail and accuracy
• The ability to manage large workloads and tight deadlines
• A calm approach, with the ability to perform well in a pressurised environment

Please send your CV to jamesinglebyjones@idpp.com

Network Field Engineer

OSI Model Project Delivery, CCNA, Ruckus, Meraki, Mikrotik

Location: Warrington

Salary: Up to £35,000

Employment type - Permanent

Role Purpose:

Our client is a nationwide network provider and they are seeking an experienced Field engineer with specific knowledge and experience with day to day projects with a specific experience in Ruckus and Cisco Certified CCNA. They are seeking a field Engineer who can travel to client sites and be able to work on various projects.

Key Responsibilities:

• Being the Conducting wireless site survey sign offs and producing accurate, detailed documentation to match.
• Configuring equipment including wireless controllers, Switches, access points & Routers from different vendors such as Ruckus Wireless, MikroTik, Aruba/HP, Cisco, Meraki, Zyxel & Draytek.
• Responsible for the installation of core equipment with the possibility of on-site. configuration changes during the commissioning stage.
• To undertake accurate record keeping of stocks and to manage this.
• To manage the site survey and create the bill of materials in the business system.
• On occasions you may be required to complete LAN adoption tasks whereby you will be reconfiguring the previous Wi-Fi providers equipment.
• Completing small outdoor installation projects and outdoor surveys.
• Liaising with contractors who will be responsible for cable and AP installation.
• Making on-site decisions when any installation difficulties arise.
• Clear communication with; customers, line manager and the project management teams.
• To continuously improve our processes.
• To regularly review the RAMS (Risk Assessment and Method Statements) reports.
• To update the issues and update the service tasks.

Experience:

• A good understanding of the OSI Model.
• A good understanding of wired and wireless network architecture, specifically WiFi technologies, and associated configuration & installation requirements.
• Ekahau &/or AirMagnet site survey experience.
• A good level of Microsoft Suite skills including Word, Visio and Excel.

This is an exciting opportunity to join an award winning network provider that is growing at a very fast pace and are looking to keep growing in the future, if you want to be part of this exciting company please apply with CV for further details.

FIELD ENGINEER

Fibre Upgrade

OUTSIDE IR35

Our client is large IT services provider, currently looking for a Field Engineer in England to join their team in the UK. The ideal candidate will have excellent communication skills, ability to work independently and be willing to travel across England.

Location: Midlands/North – commutable from Birmingham, Staffordshire, Nottinghamshire, Shropshire

Pay: £335 day (transport included) outside IR35

Contract: 3 months rolling contract

Job Duties:

• Support S&S team with Troubleshooting of cell site locations across the UK
• Conduct call testing and fault-finding of cell site locations across the UK
• Provide support and expertise in relation to mobile standards and solutions for cell sites operations and optimisation
• Support S&S team with Ericsson 6000 ERS & Huawei base station knowledge and experience to ensure mobile cell operations are functional
• Provide onsite solutions to resolve issues with mobile cell operations and provide reporting to support future issues

Experience:

• Huawei base station knowledge including commissioning and build
• Ericsson 6000 / ERS / Baseband knowledge and experience
• Telefonica & Vodafone knowledge and experience
• Call testing & Fault finding / Troubleshooting

Essential:

• RF Awareness
• Ladder access
• Rooftop awareness
• First aid
• DC Compliance

Please apply with your CV with immediate consideration

Infrastructure Team Lead

My client, a leading Technology consultancy and solutions provider is looking for an experienced Infrastructure Team lead to join them, managing one of the cloud or infrastructure teams within the managed service division.  The ideal candidate will come from an infrastructure engineering background, and have demonstratable team management experience.

Responsibilities

• Manage the team’s incident and request queues, delegate tasks and set deadlines where needed
• Oversee the day-to-day operation of the support team
• Ensure the team is keeping to SLA’s & KPI’s
• Monitor team performance and report on metrics
• Provide excellent technology driven leadership skills, cross training and mentoring
• Discover and provide any ongoing training needs
• Manage, maintain and be part of a 24*7 on-call rota
• Create and update all procedures/technical resolutions/documentation and the support knowledgebase

Key skills

• Eligibility for SC clearance is essential (current SC clearance highly desirable)
• Experience dealing with complex, technical support issues.
• A creative thinking individual with impeccable written and oral communication skills.
• Extensive hands-on experience configuring to customer requirements and troubleshooting support issues.
• Mandatory required technical experience
  • Microsoft: Server 2016/2019, AD, Group Policy, Exchange
  • Microsoft Windows 10/11, Endpoint Manager, M365, Exchange Online
  • Cloud Providers: AWS, Azure.
  • Virtualisation: VMware vSphere
• Additional technical experience that would be beneficial include:
  • Virtualisation: Hyper-V
  • Server & Storage Hardware: IBM, HP, DellEMC.
  • Backup Technologies: Veeam
  • Scripting/Light Programming: PowerShell
  • SQL/PowerBI
  • Microsoft cluster
  • Network: Cisco/Meraki, Fortinet
  • Monitoring technologies

Location: Hybrid (to include visits to site in Portsmouth 1x per week/ 2x per month)

Salary: £50-£55k