Field Engineer

400.00 euros per day

Ref: 4081

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Job description

Desktop Field Engineer

Salary: €400.00 per day
Location: Amsterdam (5 days per week)
Contract Length: 6 months (initially)

A global organisation is seeking an experienced Desktop Field Engineer to join their team on an initial 6-month basis.

This role will involve on-site Field support primarily based in Amsterdam, with occasional travel to Utrecht/Leiden, therefore a car/valid license and a willingness to travel are essential.

Key Responsibilities

Provides support for software, and hardware support for desktops, laptops, and mobile devices.
Installs and maintains PCs and associated software and peripherals.
Performs installs, moves, adds, and changes as required.
Tests and certifies PCs, and client-approved applications.
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanour, and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

Key Qualifications
• High school degree required
• 1-2 years of hands-on technical experience
• If possible, certifications like, i.e. EMC, Dell, Cisco, Microsoft, Apple, COMPTIA, A+ certification
• Troubleshooting software and hardware problems
• Excellent analytical and client communication skills
• Client and/or governmental clearance may be required
• Police or criminal background verification may be required

Other details:

Candidates must hold a driving license and be willing to travel to clients on a daily basis.
Candidates must live in the Amsterdam/Utrecht/Leiden area
Good administrative skills and experience with ITIL management systems like SNOW, Topdesk, etc.
A few years of experience to support international clients with deskside support on laptops/tablets/mobiles.
Experience with O365, Windows 10, and Office apps
Good communication skills in Dutch and English

For further information, a confidential discussion, or to apply for this role, please respond to this advert with a copy of your CV. Or contact Joe Fermor-worrell at joefw@idpp.com.