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Field Engineer - ad hoc

Ref: 4054
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Job description

Information Technology Field Engineer

€350.00 per day – Supporting upcoming projects in Belgium (Antwerp/Brussels)

A global client is seeking experienced Field Engineers to work with their end client in Antwerp and Brussels.

The Role:

Hardware Maintenance Break/Fix

Provide multi-vendor hardware maintenance and support for desktops, laptops & associated equipment. Hardware maintenance Services will be provided by the dedicated on-site or dispatched engineers with the relevant skill and Customer training.

Deskside Software Support

For software support issues not resolved by the Service Desk, dispatch Deskside Software Support (DSS) will be provided as applicable. When DSS is required, a supplier engineer, with the appropriate skill level, will be dispatched to the end user location to perform software diagnosis and problem resolution.

DSS Services include onsite resources to:

Assist in implementing software corrective actions in those cases where the end-user has been unsuccessful under the direction of the Service Desk Re-image end-user device Reinstall existing application software Install new software Troubleshoot Commercial Off-The-Shelf (COTS), Operating System, and Desktop Configuration issues Perform software diagnostics on behalf of the end user in those instances where the end-user has been unsuccessful under the direction of the Service Desk Obtain and relay information to a centralized support facility in those cases that the end user lacks the technical knowledge to do so where applicable Customer specific Asset Management

Installs, Moves, Adds, Changes De-Installation (IMACD)

IMACDs occur either as ad hoc requirements as planned with associated SLA or part of large-scale projects. Unplanned or day-to-day IMACD activity is handled in the same manner as hardware maintenance or DSS dispatched support services. Product is generally desktop & laptop computers, printers, network devices & associated peripherals. This includes the following activities: Install/De-install of equipment Install/De-Install software Move of equipment, either within a site or between Customer sites Add features and software to desktops and laptops Change configuration of laptops and desktops Move de-installed equipment to Customer’s storage area

Project Work

IT related activity involving additional resource to deliver exceptional service scheduled and coordinated with a Unisys project coordinator or manager. This type of project activity will be covered under the relevant hourly or day rates as an Additional Service Change. As part of the Client Exhibits and FE Handbooks Unisys will ensure that it is clearly identified when product refresh requests are part of planned IMAC services versus Project Work.

Require to speak Flemish/Dutch and English, French is desirable but not essential.

Please submit your CV for immediate consideration.

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