Job description
A leading London-based law firm is looking for an experienced Application Support Specialist to join their team on a permanent basis. This role will be responsible for both BAU (system stability, maintenance and enhancements) primarily on the iManage cloud system.
The ideal candidate will have legal sector experience, and have experience working closely with iManage, including; testing, adjusting system configurations, overseeing third-party integrations, managing software updates, advocating for system enhancements, and maintaining system documentation.
Responsibilities:
- Troubleshoot iManage errors. This includes interpreting error messages and diagnosing issues with integrated applications (i.e. MS Office, Outlook, etc.). Must be able to work with vendors and internal technical resources
- Provide support for our cloud-based iManage application, including updates, configurations, integrations, enhancements, and troubleshooting.
- Provide support for related systems and integrations, including SPM, DMS Link, SSRS and Power BI reports, other reporting tools, cloud integrations, data warehouse data integrations, and security components.
- Resolve library, workspace, folder, and document access issues. This will include working with both Service Desk personnel and end users.
Key skills and Experience:
- Demonstratable experience with iManage
- Wider application knowledge, including MS Office, Adobe Acrobat
- Experience with SSRS, Power BI Reports
- Experience with both Powershell and SQL scripts
- Legal Sector experience highly desireable
Salary range: £60-£70k (DOE)
Hybrid, with offices in central London
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