Desktop Support Engineer

Job description

• Register and handle incoming calls/incidents on 1st line support.
• Resolve hardware and software problems.
• Ensure meeting room equipment is fully functional.
• Configure PCs, laptops, printers, scanners, various Apple equipment, etc.
• Install, configure, and monitor the IT infrastructure (LAN, servers, telephony).
• Install various applications.
• Maintain inventory databases of end user hardware, software, telephony.
• Contribute to (international) IT projects.
• Capable of providing training to end users.

• Active Directory and M365
• DNS
• DHCP
• GPO’s
• VOIP and Unified Communications
• WIN 10, WIN 11, WS2012R2, WS2016, WS2019, iOS, Android.

• You can present initial work experience in a similar role.
• You have broad PC knowledge (hardware-software).
• You follow/know the latest office hardware tools.
• You are passionate about the IT field, have a strong interest in and are well-informed about the latest developments in soft- and hardware.
• You are communicative, proactive, have a sense of initiative, and are eager to learn.
• You are sufficiently empathetic and can approach stressful situations with the necessary calm.
• Flexibility is one of your strengths.
• You work punctually, discreetly, and are a true problem solver.
• As a true team player, you are still strong enough to handle tasks or projects individually.