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Support Engineer
Job Description
Desktop Support Technician
Office 365, ITIL, Active Directory
Bristol
£250 per day Inside IR35
We are looking for a highly capable Desktop Support Technician to join our client, a large managed IT service provider working onsite for their end client in central Bristol. This is a contract position within IR35.
Job Summary:
To maintain all IT Systems to a high standard ensuring operational availability and to respond effectively to all help-desk requests.
Candidate Profile
- Ability to respond to a high volume of support tickets in a timely and professional manner, resolving and escalating when required
- Excellent customer service and communication skills
- Ensure the resolution of all IT incidents and service requests within agreed SLA\'s
- Experience supporting VIP\'s is highly desirable
Technical Skills:
- Active Directory (AD Manager Plus)
- Service Now
- Windows 10 & Office 2016 and above
- Both Mac and Windows devices experience
- Office 365
- Network Patching
- Wireless Technology - Mobile devices
- ITIL Foundation minimum
You will operate the help-desk, liaise with clients and suppliers, record and monitor system issues resolving or escalating when required.
Duration: 1 month initially
Location: Central Bristol
Rate: £250 pd inside IR35
To apply for this position, send your CV to jameswatson@idpp.com
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Network Security Engineer - DV Cleared
Network Security Engineer – DV Clearance
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We are seeking a highly skilled Network Security Engineer with extensive experience in one of the following: F5, Gigamon, or Dynatrace. The ideal candidate will have current or lapsed DV Clearance, along with a deep understanding of application delivery networking, network security principles, and performance optimisation.
Responsibilities:
- implement, and maintain network security solutions to safeguard our clients\' infrastructures.
- expertise in F5, Gigamon, or Dynatrace to enhance application availability, performance, and security.
- analytics and visibility into network traffic across various infrastructures, ensuring comprehensive monitoring and threat detection.
- with cross-functional teams to optimize network performance and resolve security incidents promptly.
- updated on emerging technologies and industry best practices to continuously improve network security measures.
Requirements:
- experience working with one or more of the following: F5, Gigamon, or Dynatrace.
- or lapsed DV Clearance is mandatory.
- knowledge of application delivery networking, network security principles, and access control.
- track record of implementing and maintaining network security solutions in complex environments.
- analytical skills and the ability to provide actionable insights based on network traffic analysis.
- communication and collaboration skills.
Rate: £650-£800per day DOE
Fully Remote
3 month rolling contract
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Product Manager - Payments and Billing
Product Manager - Telecommunications Payments & Billing
Remote/Paddington
3 months initially, with an extension until the end of the year
£525.00 per day (Outside IR35)
A leading innovator in the telecommunications sector is seeking a Product Manager with specific experience in Payments/Billing in this sector. The client is committed to pushing the boundaries of technology to deliver seamless, efficient, and secure payment experiences for our customers.
The client is seeking an experienced Product Manager to join their dynamic team, focusing on their innovative payments and billing product within the telecommunications sector. As a Product Manager, you will play a pivotal role in driving the development and enhancement of their payment solutions, ensuring they meet the evolving needs of their customers and industry standards.
Responsibilities:- Lead the product development life cycle from ideation to implementation, ensuring alignment with business objectives and customer requirements.
- Collaborate closely with cross-functional teams including engineering, design, marketing, and sales to define product roadmap and priorities.
- Conduct market research and competitive analysis to identify opportunities and trends in telecommunications payments and billing.
- Define and prioritize product features based on customer feedback, market research, and business strategy.
- Work closely with stakeholders to gather requirements, manage expectations, and ensure successful product delivery.
- Monitor key performance indicators (KPIs) and metrics to measure product success and drive continuous improvement.
Requirements:- Previous experience as a Product Manager in the telecommunications industry, with a focus on payments and billing solutions.
- Strong understanding of payment technologies, billing systems, and industry regulations.
- Proven track record of successfully launching and managing innovative products in a fast-paced environment.
- Excellent communication skills with the ability to collaborate effectively with cross-functional teams and stakeholders.
- Analytical mindset with the ability to translate data and insights into actionable product improvements.
- Experience working in an Agile development environment is highly desirable.
Please attach your CV for immediate consideration
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