Support Engineer

Job description

Desktop Support Technician

Office 365, ITIL, Active Directory

Bristol

£250 per day Inside IR35

We are looking for a highly capable Desktop Support Technician to join our client, a large managed IT service provider working onsite for their end client in central Bristol. This is a contract position within IR35.

Job Summary:

To maintain all IT Systems to a high standard ensuring operational availability and to respond effectively to all help-desk requests.

Candidate Profile

• Ability to respond to a high volume of support tickets in a timely and professional manner, resolving and escalating when required
• Excellent customer service and communication skills
• Ensure the resolution of all IT incidents and service requests within agreed SLA\'s
• Experience supporting VIP\'s is highly desirable

Technical Skills:

• Active Directory (AD Manager Plus)
• Service Now
• Windows 10 & Office 2016 and above
• Both Mac and Windows devices experience
• Office 365
• Network Patching
• Wireless Technology - Mobile devices
• ITIL Foundation minimum

You will operate the help-desk, liaise with clients and suppliers, record and monitor system issues resolving or escalating when required.

Duration: 1 month initially

Location: Central Bristol

Rate: £250 pd inside IR35

To apply for this position, send your CV to jameswatson@idpp.com