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Service Desk Engineer

£17.56 per hour (Inside of IR35)
Ref: 3847

Job description

Service Desk Analyst needed for initial 3 month contract working with an NHS service in St Helens. 
Please note this role will fall inside of IR35 and will be paid at an hourly rate of £17.56.
Duties within the role will include:

  • To provide 1st and 2nd line technical support for IT services to all NHS staff within the Acute Trusts, the CCG Headquarters, General Practices and Community Clinics, during the hours of 8:00am and 8:00pm to the agreed working attendance.
  • Post holder will be required to participate in an out of hours on call arrangement, providing 1st and 2nd line support, both remotely and on site, to all partner and customer organisations that are supported by the Trust on a rota basis to cover 24x7x365
  • Post holder must have an in depth knowledge of all computer hardware and software technology used within Acute Trusts, Primary Care Trusts and the General Practices.
  • Post holder will offer telephone, remote and desktop support to all IT equipment owned by the trust.
  • Creating and managing a weekly work schedule whilst responding to urgent requests that are reported through the IT helpdesk
  • To assist, supervise and delegate daily work activities to Operational Support Technicians and determining user priorities against user calls.
  • Regularly performs all system hardware and software housekeeping for the applications and systems supported by the Informatics team. This will involve the development of in house systems used throughout all offices that are visited.

To apply for this role or for further information please respond to this advert with a copy of your current CV or contact Richard New on 02083347562

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