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Service Desk Analyst

Ref: 3917
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Job description

Service Desk Analyst -  1st Line Support, Service Desk, 1st Line, Windows 10, ITIL, Office 365, ServiceNow

Service Desk Analyst, Helpdesk Analyst, 1st Line Support, Windows 10, Office 365, Active Directory, Service Desk Engineer, Helpdesk Support, IT Support, IT Analyst, ICT Support, Desktop Support , 1st Line, First Line

Duration: 6 months


Status: Inside IR35


Rate: £220 per day


Location: South Manchester    


A large Managed IT Service Provider has an urgent requirement for an enthusiastic, customer service focussed Service Desk Engineer to join their busy team based on their end clients site at Manchester. This is an excellent opportunity for an IT Support Professional with excellent communication skills who loves to be kept busy to work on a busy service desk.  

Key responsibilities include:

  • Providing both deskside and remote support to users
  • Timely resolution of IT related problems within specified SLA’s
  • Diagnosing and resolving hardware/software problems and configuring PCs
  • Installing, upgrading and replacing core hardware and software
  • Escalating any issues when required to Second/Third Line Support

To be considered you will need:

  • Proven experience within an IT Service Desk on a busy service desk
  • Good all-round IT Knowledge including Office 365, Azure, Active Directory
  • ServiceNow experience
  • ITIL certified  
  • Excellent spoken and written communication skills
  • A real passion for delivering excellent customer service

Please submit your CV for immediate consideration.

Apply now
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