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IT Operations Support Analyst

up to £33,000 per annum

Job Description

IT Operations Engineer – Data Centre, Storage, Virtualisation, Storage Backup & Recovery

Data Centre, Storage, Virtualisation, Backup, Recovery, Tape Drive Management, Infrastructure


Up to £33,000 per annum

Must be eligible for BPSS and Security Clearance

An expanding IT Services business requires an experienced IT Operations Engineer to support and manage the IT infrastructure of customer datacentres and offices. The successful candidate will be responsible for resolving technical issues in a timely manner, adhering to KPI’s and SLA’s. This is an excellent opportunity for an IT Operations Engineer with experience of providing datacentre support including carrying out storage back-up and recovery, management of tape drives and supporting business continuity planning and testing.  

Skills & Experience Required:

  • Proven experience in a similar role, providing datacentre support
  • Experience in providing customer facing support
  • Strong Technical skills around: storage backup & recovery, management of tape drives, supporting business continuity planning and testing, device driver and firmware management, device patching
  • Proven experience of server builds, infrastructure hardware support, Windows Server and Unix/Linux
  • Excellent customer engagement skills
  • Eligible for BPSS and Security Clearance
  • Flexibility to travel as required

If you are seeking a new challenge, please apply with CV for further details.

  • DevOps Engineer

    DevOps Engineer


    .Net, WPF, Windows, Java


    A fast paced and dynamic Digital Forensics client is looking for a DevOps Engineer to join their busy team on a permanent basis. In this role, the successful candidate will join an established team, enjoy a collaborative environment and have opportunities to progress in their career.


    Role Overview:


    As a DevOps Engineer you will play a pivotal role in ensuring the seamless integration of software development and IT operations. You will collaborate with cross-functional teams to enhance our client’s development pipeline, optimize system performance, and contribute to the overall efficiency of the software delivery processes.


    Key Responsibilities:


    • Design, implement, and maintain robust CI/CD pipelines for .Net, WPF, Windows, Java applications.
    • Collaborate with development teams to integrate DevOps practices into the software development lifecycle.
    • Automate deployment processes to improve efficiency and reduce manual errors.
    • Monitor system performance and implement optimizations for both on-premise and cloud-based environments.
    • Troubleshoot and resolve issues related to build, deployment, and infrastructure.
    • Work closely with the development team to ensure code quality and security.
    • Stay up-to-date with industry best practices and emerging technologies in DevOps.


    Skills and Experience:


    • Proven experience as a DevOps Engineer or similar role.
    • Solid experience with .Net, WPF, Windows, Jav] development technologies.
    • Hands-on experience with CI/CD tools such as Jenkins, GitLab CI, or Azure DevOps.
    • Proficient in scripting languages (PowerShell, Bash, Python, etc.).
    • Strong knowledge of containerization and orchestration tools (Docker, Kubernetes).
    • Experience with cloud platforms such as AWS, Azure, or Google Cloud.
    • Familiarity with infrastructure-as-code tools like Terraform or Ansible.
    • Excellent troubleshooting and problem-solving skills.
    • Strong communication and collaboration skills.


    £40-50k DOE

    On site in Horsham, Sussex

  • Servicing Comms Manager
    £Competitive inside IR35

    Communications Manager


    Fully Remote


    Inside IR35



    Our client, a leading Financial Services company, is looking for an experienced Communications Manager to manage and design a communication programme across the business, delivering to key stakeholders and customers


    This role will create and deliver communication and management briefings to programme stakeholders and will lead on how communications will aid in their product areas deliver to their commercial, customer and business objectives.




    • Create comprehensive marketing plans, including channel strategies, testing approaches, creative development, measurement plans, and communication retrospectives.
    • Investigate incidents and reports, provide expert advice, minimize risks, and ensure regulatory compliance. Manage end-to-end change processes for contractual Terms and Conditions, including regulatory documentation and adhoc mailings. Provide communications expertise for business projects impacting documentation and customer communications.
    • Analyse customer touchpoints and marketing channels, focusing on integration opportunities for a seamless customer experience.
    • Plan, coordinate, and supervise regulatory and servicing communications campaigns to support Value Stream priorities, ensuring successful outcomes and positive customer experiences.
    • Review and innovate existing work processes to simplify campaigns, ensuring ease of execution for stakeholders and agencies.
    • Prepare data and analytics reports, utilising insights to personalize customer communications. Collaborate with analytics teams to identify data points for optimization.
    • Lead teams and external agencies to deliver small to medium-scale projects within established timelines and program management plans.
    • Manage and report on team performance, set priorities for direct reports, and hold them accountable, taking corrective action when necessary to achieve team/personal goals.
    • Participate in assessment, development planning, formal and informal training, and coaching to enhance capabilities. Maintain up-to-date knowledge of technology, external regulations, and industry best practices through ongoing education and professional conferences.
    • Identify stakeholders\' needs and concerns, arrange meetings and events, and create supporting materials to promote understanding and commitment, contributing to effective stakeholder engagement.



    Skills and Experience:


    • Proven experience in communications, public relations, or a related role, preferably in Financial Services.
    • Excellent written and verbal communication skills, with the ability to craft clear and compelling messages.
    • Strong media relations skills and experience in managing media outreach campaigns.
    • Proficiency in social media platforms and digital marketing strategies.
    • Ability to work collaboratively in a team environment and independently with minimal supervision.
    • Exceptional organizational and project management skills, with the ability to multitask and meet tight deadlines.
    • Creativity and innovative thinking to develop unique communication initiatives.



    Inside IR35

    Fully Remote

    ‘idpp is committed to encouraging equality, diversity, and inclusion. We will consider qualified applications for this position, regardless of age, race, religion, gender identity, sexual orientation, disability, or other characteristics.

  • Network Authority
    £Competitive outside IR35

    RAN Networks Authority


    The Networks Authority is responsible for designing and optimizing special radio solutions for special event locations. This role involves collaborating with various teams to ensure that solutions align with roadmap and seamlessly integrate with the rest of the network. The Networks Authority will also handle strategic and corporate inbuilding solutions, as well as VIP customer complaints, and provide support during the deployment phases of COWs (Cell on Wheels).


    Key Accountabilities and Decision Ownership:


    • Plan, design, and performance tune RAN special coverage solutions for special events.
    • Work on inbuilding solutions for strategic and corporate locations, as well as address VIP customer complaints.
    • Support RAN deployment phases of COWs, conducting on-site visual inspections and technical reviews with third parties and other teams.
    • Engage in stakeholder and vendor management to align roadmaps with network needs.


    RAN planning/optimization experience:


    • Knowledge of at least one major RAN vendor in the market
    • Understanding of Radio network functionality (2G/3G/4G/5G).
    • Familiarity with optimization tasks for systems in high-demand locations such as stadiums, transport hubs, concert arenas, etc.
    • Experience with designing indoor solutions and multifunctional DAS (Distributed Antenna Systems) systems.
    • Proficiency in Drive/Walk Testing Analysis.


    Project management skills:


    • Excellent analytical and problem-solving skills, coupled with strong communication abilities to convey complex technical information to non-technical stakeholders and senior management.


    £Competitive outside IR35


    1 day per week in either Newbury / London / Manchester

    ‘idpp is committed to encouraging equality, diversity, and inclusion. We will consider qualified applications for this position, regardless of age, race, religion, gender identity, sexual orientation, disability, or other characteristics.