< Back to job listing

Infrastructure Team Lead

Ref: 3753

Job description

Infrastructure Team Lead

My client, a leading Technology consultancy and solutions provider is looking for an experienced Infrastructure Team lead to join them, managing one of the cloud or infrastructure teams within the managed service division.  The ideal candidate will come from an infrastructure engineering background, and have demonstratable team management experience.


  • Manage the team’s incident and request queues, delegate tasks and set deadlines where needed
  • Oversee the day-to-day operation of the support team
  • Ensure the team is keeping to SLA’s & KPI’s
  • Monitor team performance and report on metrics
  • Provide excellent technology driven leadership skills, cross training and mentoring
  • Discover and provide any ongoing training needs
  • Manage, maintain and be part of a 24*7 on-call rota
  • Create and update all procedures/technical resolutions/documentation and the support knowledgebase

Key skills

  • Eligibility for SC clearance is essential (current SC clearance highly desirable)
  • Experience dealing with complex, technical support issues.
  • A creative thinking individual with impeccable written and oral communication skills.
  • Extensive hands-on experience configuring to customer requirements and troubleshooting support issues.
  • Mandatory required technical experience
    • Microsoft: Server 2016/2019, AD, Group Policy, Exchange
    • Microsoft Windows 10/11, Endpoint Manager, M365, Exchange Online
    • Cloud Providers: AWS, Azure.
    • Virtualisation: VMware vSphere
  • Additional technical experience that would be beneficial include:
    • Virtualisation: Hyper-V
    • Server & Storage Hardware: IBM, HP, DellEMC.
    • Backup Technologies: Veeam
    • Scripting/Light Programming: PowerShell
    • SQL/PowerBI
    • Microsoft cluster
    • Network: Cisco/Meraki, Fortinet
    • Monitoring technologies

Location: Hybrid (to include visits to site in Portsmouth 1x per week/ 2x per month)

Salary: £50-£55k

Get email notifications for new jobs like these: