First Line Support Analyst

Job description

1^st Line Support Analyst

£200.00 per day inside IR35 – 3 months – Remote

A global managed service provider is seeking an experienced 1^st Line Support Analyst to provide helpdesk support for their insurance end client.

This role offers fully remote working for an initial 3-month period.

Key responsibilities:

• To provide first contact support for all IT incidents and Service Requests
• Provide first assessment of all incoming calls and tickets raised via a portal
• Act as a single point of contact for customers
• Provide technically accurate solutions and pass on more complex issues to second and third-line support where necessary

Required technical experience and skills:

• Experience of desktop support with an interest in IT
• Excellent telephone manner
• Stakeholder management experience
• Great written and verbal communication skills

Please attach your CV for immediate consideration.