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First Line Support Analyst
Job Description
1st Line Support Analyst
£200.00 per day inside IR35 – 3 months – Remote
A global managed service provider is seeking an experienced 1st Line Support Analyst to provide helpdesk support for their insurance end client.
This role offers fully remote working for an initial 3-month period.
Key responsibilities:
- To provide first contact support for all IT incidents and Service Requests
- Provide first assessment of all incoming calls and tickets raised via a portal
- Act as a single point of contact for customers
- Provide technically accurate solutions and pass on more complex issues to second and third-line support where necessary
Required technical experience and skills:
- Experience of desktop support with an interest in IT
- Excellent telephone manner
- Stakeholder management experience
- Great written and verbal communication skills
Please attach your CV for immediate consideration.
SIMILAR JOBS
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Risk Informatics Manager
We are currently seeking a experienced Risk Informatics Manager to join our client on an initial 3 month contract. Remote working options available.
Please note this role will fall inside the scope of IR35 and will be paid at a daily rate of £215 (based on a 37.5 hour working week).
Duties within the role will include: To develop Datix and patient safety information systems, to ensure the Trust has an effective, accurate reporting system that supports oversight and assurance with regard to patient safety. The system is needed to meet the increasing demands of the organisation and to support data quality, oversight and quality improvement programmes and sustainable change.
To develop systems, dashboards and reporting mechanisms to support regular and periodic assurance reports to divisions and onward to Trust Board.
To continually scope good practice in the development and use of patient safety systems.
To develop and deliver patient safety system training across the Trust.
To apply for this opportunity or for further information please respond to this advert with a copy of your up to date CV or contact Richard New on 02083347562. -
Senior Project Manager (Estates)
We are currently seeking a Senior Project Manager with a background working on estates & facilities projects and experience working for an NHS organisation. This will be for an initial 3 month contract with strong likelihood for further extensions. The post will be working on a hybrid basis and will require access to various sites across east Sussex. Working hours: 35.5 per week.
Duties within the role will include:
- To lead on the internal Capital Projects including charity funded projects taking day to day responsibility for successful delivery of the programme work within time, cost and quality
- Planning, organising, recruiting as appropriate, to deliver the programmes within the Trust’s governance structure and its adopted management and operating policies.
- Ensuring that appropriate project management documentation is developed and maintained as the basis for progression of activities and that people, including a range of external contractors are held to account.
- Developing and refining the governance framework for the project as they evolve with robust reporting systems in place to the relevant Project Board and Executive Management Team.
- Developing and maintaining a comprehensive framework for management and reporting of risks and issues
- Coordinating the project with other Trust projects and general operational activity and ensuring that momentum is maintained
- Ensuring that the project is delivered within the cost, time and quality parameters set by the relevant Board Committees.
- For projects involving award of contracts for design, development, equipment supply and / or provision of FM services, to:
- develop a clear and compliant brief which has been endorsed by stakeholders
- formulate robust documentation for bidding purposes
- operate compliant and efficient procurement processes
- lead and coordinate bid appraisal processes
- lead negotiations with potential partners / providers
- oversee and administer contracts with providers / suppliers
To apply for this opportunity or for further information please respond to this advert with a copy of your up to date CV or contact Richard New on 02083347562. -
Service Desk Analyst
Service Desk Analyst - 1st Line Support, Service Desk, 1st Line, Windows 10, ITIL, Office 365, ServiceNow
Service Desk Analyst, Helpdesk Analyst, 1st Line Support, Windows 10, Office 365, Active Directory, Service Desk Engineer, Helpdesk Support, IT Support, IT Analyst, ICT Support, Desktop Support , 1st Line, First Line
Duration: 6 months
Status: Inside IR35
Rate: £220 per day
Location: South Manchester
A large Managed IT Service Provider has an urgent requirement for an enthusiastic, customer service focussed Service Desk Engineer to join their busy team based on their end clients site at Manchester. This is an excellent opportunity for an IT Support Professional with excellent communication skills who loves to be kept busy to work on a busy service desk.
Key responsibilities include:
- Providing both deskside and remote support to users
- Timely resolution of IT related problems within specified SLA’s
- Diagnosing and resolving hardware/software problems and configuring PCs
- Installing, upgrading and replacing core hardware and software
- Escalating any issues when required to Second/Third Line Support
To be considered you will need:
- Proven experience within an IT Service Desk on a busy service desk
- Good all-round IT Knowledge including Office 365, Azure, Active Directory
- ServiceNow experience
- ITIL certified
- Excellent spoken and written communication skills
- A real passion for delivering excellent customer service
Please submit your CV for immediate consideration.
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