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Field Engineer - Manchester
Job Description
Desktop Field Engineer
£220.00 per day inside IR35 - 6 months initially - Central Manchester (3 days per week)/South Manchester (2 days per week)
Key Responsibilities:
- Provide support for software, hardware, and networking support for desktops, laptops, and Servers
- Provide maintenance and support on Legacy products
- May provide support for Enterprise Products
- Perform disk replacement on enterprise storage products
- Install and maintain PCs and associated software, networks, Servers, and peripherals
- Support network products from operational and maintenance perspectives
- Perform installs, moves, adds, and changes as required
- Tests and certifies PCs, networks, Servers and client-approved applications
- Provide follow-up on problems or escalation
- Maintain a high degree of professionalism in actions, demeanor, and dress
- Ensures customer satisfaction throughout the service delivery transaction
- Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Key Qualifications:
- Specific Manufacturer certification as required. I, ie EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS
- Troubleshooting software and hardware problems
- Knowledgeable in Servers, Microsoft/Linux/Unix applications, network protocol, internetworking, and configuration, and possess advanced PC support capability.
- Ability to test and certify PC, networks, Servers, and client/Unisys approved software applications and associated peripherals
- Knowledge of client-specific internal procedures and service delivery requirements
- Excellent analytical and client communication skills
- Client and/or governmental clearance may be required
- Microsoft Server Certified Professional Certification or suitable experience in server handling/break fix
- Police or criminal background verification may be required
Please attach your CV for immediate consideration.
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