Field Engineer - Manchester

Job description

Desktop Field Engineer

£220.00 per day inside IR35 - 6 months initially - Central Manchester (3 days per week)/South Manchester (2 days per week)

Key Responsibilities:

• Provide support for software, hardware, and networking support for desktops, laptops, and Servers
• Provide maintenance and support on Legacy products
• May provide support for Enterprise Products
• Perform disk replacement on enterprise storage products
• Install and maintain PCs and associated software, networks, Servers, and peripherals
• Support network products from operational and maintenance perspectives
• Perform installs, moves, adds, and changes as required
• Tests and certifies PCs, networks, Servers and client-approved applications
• Provide follow-up on problems or escalation
• Maintain a high degree of professionalism in actions, demeanor, and dress
• Ensures customer satisfaction throughout the service delivery transaction
• Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Key Qualifications:

• Specific Manufacturer certification as required. I, ie EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS
• Troubleshooting software and hardware problems
• Knowledgeable in Servers, Microsoft/Linux/Unix applications, network protocol, internetworking, and configuration, and possess advanced PC support capability.
• Ability to test and certify PC, networks, Servers, and client/Unisys approved software applications and associated peripherals
• Knowledge of client-specific internal procedures and service delivery requirements
• Excellent analytical and client communication skills
• Client and/or governmental clearance may be required
• Microsoft Server Certified Professional Certification or suitable experience in server handling/break fix
• Police or criminal background verification may be required

Please attach your CV for immediate consideration.