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Core MPS Consultant

Ref: 4339
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Job description

Managed Print Services Solutions engineer (MPS, Print software, Equitrac, Papercut, SafeCom)
Location: Flexible (Remote and On-Site)
Rate: £300 per day inside ir35 yearly salary is negotiable Around £38k- £42k
Tenure: Contract and perm opportunities available

Key Responsibilities:
  • Installation and Deployment: Implement cutting-edge Print Management software solutions like PaperCut, Equitrac or SafeCom.
  • Ad-Hoc Support: Handle additional tasks for existing installations, such as adding new devices and configuring software components.
  • Problem Resolution: Address snagging issues arising from installations and provide swift solutions.
  • Documentation: Create and update documentation for solution installs.
  • Customer Engagement: Visit customer sites for installations and issue resolution, ensuring customer satisfaction.
  • Collaboration: Work effectively with various teams within the organization, including Project Management, Pre-Sales, and Technical Helpdesk.
  • Vendor Liaison: Collaborate with software vendors, following established processes to expedite support.
  • Remote Support: Utilize remote access tools to assist customers with complex solution/server-related issues.
  • Troubleshooting: Diagnose and resolve software issues promptly.

Person Specification:
  • Effective Management: Efficiently handle installations and situations to ensure swift issue resolution.
  • Documentation Skills: Proficient in creating and modifying documentation.
  • Team Player: Contribute positively to our well-established Post Sales team with a \"can-do\" attitude.
  • Flexibility: Adapt to various work environments, including remote, office-based, and client-facing settings.

Qualifications and Skills:
  • Knowledge: Familiarity with managed print solution software (PaperCut, Equitrac, SafeCom, Uniflow, etc.) and print hardware (HP, Ricoh, Xerox, Kyocera, Konica Minolta, etc.).
  • Bonus Skills: Understanding of scanning solutions or workflow/document management solutions (eCopy, AutoStore, Therefore, Output Manager, etc.).
  • IT Expertise: Proficiency in networking, Servers, cloud, and Active Directory.
  • Team Player: Strong teamwork and communication skills.
  • Time Management: Excellent organizational and time management abilities.
  • Pressure Handling: Ability to work under pressure within specific SLAs and effectively prioritize tasks.
  • Attention to Detail: Methodical and detail-oriented approach.
  • Communication: Excellent written and verbal communication skills.
  • Adaptability: Flexible and able to adapt to changing demands.

Key Performance Indicators:
  • Communication: Timely and transparent communication.
  • Documentation: Maintain up-to-date and relevant documentation.
  • Issue Resolution: Swift closure of tickets resulting from installations.
  • Ownership: Demonstrated ownership and management of installations.
  • Customer Satisfaction: Minimize repeat service calls through exceptional service.

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