Core MPS Consultant

Job description

• Installation and Deployment: Implement cutting-edge Print Management software solutions like PaperCut, Equitrac or SafeCom.
• Ad-Hoc Support: Handle additional tasks for existing installations, such as adding new devices and configuring software components.
• Problem Resolution: Address snagging issues arising from installations and provide swift solutions.
• Documentation: Create and update documentation for solution installs.
• Customer Engagement: Visit customer sites for installations and issue resolution, ensuring customer satisfaction.
• Collaboration: Work effectively with various teams within the organization, including Project Management, Pre-Sales, and Technical Helpdesk.
• Vendor Liaison: Collaborate with software vendors, following established processes to expedite support.
• Remote Support: Utilize remote access tools to assist customers with complex solution/server-related issues.
• Troubleshooting: Diagnose and resolve software issues promptly.

• Effective Management: Efficiently handle installations and situations to ensure swift issue resolution.
• Documentation Skills: Proficient in creating and modifying documentation.
• Team Player: Contribute positively to our well-established Post Sales team with a \"can-do\" attitude.
• Flexibility: Adapt to various work environments, including remote, office-based, and client-facing settings.

• Knowledge: Familiarity with managed print solution software (PaperCut, Equitrac, SafeCom, Uniflow, etc.) and print hardware (HP, Ricoh, Xerox, Kyocera, Konica Minolta, etc.).
• Bonus Skills: Understanding of scanning solutions or workflow/document management solutions (eCopy, AutoStore, Therefore, Output Manager, etc.).
• IT Expertise: Proficiency in networking, Servers, cloud, and Active Directory.
• Team Player: Strong teamwork and communication skills.
• Time Management: Excellent organizational and time management abilities.
• Pressure Handling: Ability to work under pressure within specific SLAs and effectively prioritize tasks.
• Attention to Detail: Methodical and detail-oriented approach.
• Communication: Excellent written and verbal communication skills.
• Adaptability: Flexible and able to adapt to changing demands.

• Communication: Timely and transparent communication.
• Documentation: Maintain up-to-date and relevant documentation.
• Issue Resolution: Swift closure of tickets resulting from installations.
• Ownership: Demonstrated ownership and management of installations.
• Customer Satisfaction: Minimize repeat service calls through exceptional service.