Service Request Manager – ITIL
My client, a large managed IT service provider is looking for an experienced Service Request Manager to work on a contract basis. This role will be responsible for managing a team of Service Request Analysts to ensure requests are raised, managed, monitored and delivered by the team in accordance to SLA’s, including standard and non-standard requests.
Key Accountabilities
Ensure the use of Service Now, Web forms, email and Service Desk to allow customers to raise requests
Responsible for ensuring requests are raised, managed, monitored and delivered by the team in accordance to SLA’s
Ensure that reviews and improvements are made to delivering and efficient, effective raising and management approach
Key skills and Experience
Experience working in IT Service Provisioning, in a complex, multi-supplier environment. e.g. as a Service Desk Manager
ITIL Service Support and Request Management
IT Applications and infrastructure
Excellent communication skills
Demonstratable team-management experience
Experience working to SLA’s
Location: Bristol
Rate: £450-£500 per day inside IR35
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