Service Request Manager – ITIL
My client, a large managed IT service provider is looking for an experienced Service Request Manager to work on a contract basis. This role will be responsible for managing a team of Service Request Analysts to ensure requests are raised, managed, monitored and delivered by the team in accordance to SLA’s, including standard and non-standard requests.
Ensure the use of Service Now, Web forms, email and Service Desk to allow customers to raise requests
Responsible for ensuring requests are raised, managed, monitored and delivered by the team in accordance to SLA’s
Ensure that reviews and improvements are made to delivering and efficient, effective raising and management approach
Key skills and Experience
Experience working in IT Service Provisioning, in a complex, multi-supplier environment. e.g. as a Service Desk Manager
ITIL Service Support and Request Management
IT Applications and infrastructure
Excellent communication skills
Demonstratable team-management experience
Experience working to SLA’s
Rate: £450-£500 per day inside IR35
We are currently seeking a Senior Project Manager with a background working on estates & facilities projects and experience working for an NHS organisation. This will be for an initial 3 month contract with strong likelihood for further extensions. The post will be working on a hybrid basis and will require access to various sites across east Sussex. Working hours: 35.5 per week.
Duties within the role will include:
Service Desk Analyst - 1st Line Support, Service Desk, 1st Line, Windows 10, ITIL, Office 365, ServiceNow
Service Desk Analyst, Helpdesk Analyst, 1st Line Support, Windows 10, Office 365, Active Directory, Service Desk Engineer, Helpdesk Support, IT Support, IT Analyst, ICT Support, Desktop Support , 1st Line, First Line
Duration: 6 months
Status: Inside IR35
Rate: £220 per day
Location: South Manchester
A large Managed IT Service Provider has an urgent requirement for an enthusiastic, customer service focussed Service Desk Engineer to join their busy team based on their end clients site at Manchester. This is an excellent opportunity for an IT Support Professional with excellent communication skills who loves to be kept busy to work on a busy service desk.
Key responsibilities include:
To be considered you will need:
Please submit your CV for immediate consideration.