Service Request Manager

Job description

Service Request Manager – ITIL 

My client, a large managed IT service provider is looking for an experienced Service Request Manager to work on a contract basis.  This role will be responsible for managing a team of Service Request Analysts to ensure requests are raised, managed, monitored and delivered by the team in accordance to SLA’s, including standard and non-standard requests. 

Key Accountabilities 

• Ensure the use of Service Now, Web forms, email and Service Desk to allow customers to raise requests 

• Responsible for ensuring requests are raised, managed, monitored and delivered by the team in accordance to SLA’s 

• Ensure that reviews and improvements are made to delivering and efficient, effective raising and management approach 

Key skills and Experience 

• Experience working in IT Service Provisioning, in a complex, multi-supplier environment. e.g. as a Service Desk Manager 

• ITIL Service Support and Request Management 

• IT Applications and infrastructure 

• Excellent communication skills 

• Demonstratable team-management experience  

• Experience working to SLA’s 

Location: Bristol 

Rate: £450-£500 per day inside IR35