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Job Description
A leading London-based law firm is looking for an experienced Application Support Specialist to join their team on a permanent basis. This role will be responsible for both BAU (system stability, maintenance and enhancements) primarily on the iManage cloud system.
The ideal candidate will have legal sector experience, and have experience working closely with iManage, including; testing, adjusting system configurations, overseeing third-party integrations, managing software updates, advocating for system enhancements, and maintaining system documentation.
Responsibilities:
- Troubleshoot iManage errors. This includes interpreting error messages and diagnosing issues with integrated applications (i.e. MS Office, Outlook, etc.). Must be able to work with vendors and internal technical resources
- Provide support for our cloud-based iManage application, including updates, configurations, integrations, enhancements, and troubleshooting.
- Provide support for related systems and integrations, including SPM, DMS Link, SSRS and Power BI reports, other reporting tools, cloud integrations, data warehouse data integrations, and security components.
- Resolve library, workspace, folder, and document access issues. This will include working with both Service Desk personnel and end users.
Key skills and Experience:
- Demonstratable experience with iManage
- Wider application knowledge, including MS Office, Adobe Acrobat
- Experience with SSRS, Power BI Reports
- Experience with both Powershell and SQL scripts
- Legal Sector experience highly desireable
Salary range: £60-£70k (DOE)
Hybrid, with offices in central London
SIMILAR JOBS
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Assistant Commercial Manager
IDPP Consulting is a leading supplier of IT and Resource Solutions to clients throughout the UK and Europe. As part of our strategy for growth, we are looking for an Assistant to the Commercial Manager, to ensure that our Clients and Contractors receive excellent support. You will be based from our Head Office, near Westminster, with the option to work from home 1 day per week.
Salary: £30k + DOE
Location: Westminster (Hybrid)
Start Date: ASAP, allowing for notice period
The Role
The Commercial Team is responsible for all compliance and onboarding activities for the Resource projects we manage within the business. You will work closely with the Operations and Commercial Manager to ensure that the function runs smoothly and efficiently. There will be line management responsibility for the Commercial Assistant, and we are therefore looking for someone who can lead by example and contribute to the friendly and supportive internal culture that has been established within the Back Office team.
Key Responsibilities
Ensure that the commercial function is organised and detail-focused, with accurate paperwork and documentation for smooth business continuity.
Onboard new clients that the Sales Team engage with, ensuring that all Credit Checks and Compliance is completed to the highest standard, and that Commercial aspects of our Terms of Business (insurance, payment terms etc) are negotiated to the satisfaction of the client and the benefit of IDPP.
Draft assignment schedule contracts based on Statements of Work and Purchase Orders Identify, raise queries about, and correct, inaccurate or incomplete paperwork and documentation
Chase missing Statements of Work and Purchase Orders from clients (via the Sales Team)
Organise and file paperwork and documentation for record keeping purposes.
Contribute to the maintenance of an organised and efficient email inbox
Attend weekly meetings with the Sales Support team, and Operations and Commercial Manager, providing updates on current barriers and outstanding issues.
Liaise with internal stakeholders to plan for upcoming contractor extensions, finishers, and new starters.
Ensure compliance with IR35 and AWR regulations (prior experience and knowledge is preferable)
Provide ongoing support to the Commercial Assistant, ensuring that they provide excellent support to contractors throughout their onboarding process.
To be considered we are looking for
Similar experience in a Commercial or Compliance role would be preferred, and experience working in a recruitment environment would be a distinct advantage.
Proficient in Microsoft Office Packages including Excel, Word, Outlook, Teams
Knowledge of IR35 and AWR regulations
Excellent organisational skills and attention to detail.
Strong communication skills, written and verbal. A good telephone manner is essential.
Experience using recruitment CRM systems would be an advantage
As a company we offer
Hybrid working 1 day from home and 4 days in the office.
Early finish on Fridays.
Company benefits such as pension scheme, Bupa Health Plan 25 days holiday, rising by 1 day per year of service
Company shares
Ongoing commitment to training and development
An inclusive culture; everyone is encouraged to share new ideas and feel part of the decisions we make to improve the way we work.
We hold quarterly social events to bring colleagues from our 3 UK offices.
Fresh Fruit, Coffee, Tea etc as standard
Please apply with CV for further details
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AV Engineer
£26k -£30k DOE + bonus scheme and overtime opportunitiesJunior AV Engineer
An award winning digital media agency is looking for a Junior AV engineer to deliver digital/AV installations in a field-based role. This role will provide exceptional service to an impressive portfolio of clients, delivering projects, solutions and support to a variety of AV equipment and systems.
The ideal candidate will have a minimum of 2+ years’ experience in IT or Audio Visual equipment Installation, have excellent communication skills and a keen interest in digital technology.
In return, you will receive a competitive salary (+ bonus scheme and overtime opportunities), excellent holiday entitlement + a full list of company benefits and a works van. This is an excellent opportunity for someone early in their career in IT/AV to develop their skills further.
Responsibilities:
- Installation of AV equipment
- Installation of pole mounting systems and associated bracketry
- Diagnose and resolve any issue with AV and IT equipment
- Maintenance and service of AV equipment
- Have great communication skills with your colleagues and our clients
- To produce accurate work to a high professional standard paying attention to detail
- Completion and submission of required paperwork
- Adhere to relevant Health & Safety and codes of conduct in the workplace
- Responsible for company vehicles, tools, and stock
Essential Criteria:
- Minimum 2+ years’ service and installation experience (ideally within AV, but experience with vending machines, kiosks, cash machines etc. will be considered)
- Full UK driving license
- Ability to pass a DBS check
- A good level of English – spoken and written
- Good timekeeping, reliability, and a professional manner
- The ability to be flexible within a working week as shifts can change between days and nights
- Ability to manage your own workload
- Great communication skills
£26-£30k DOE +bonus and overtime opportunities
For further information, a confidential discussion, or to apply for this role, please respond to this advert with a copy of your CV. Or contact James Watson on 020 8334 7538 or jameswatson@idpp.com
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Application Support Specialist
Application Support Specialist
Our public sector client is looking for an experienced Application Support Specialist to join their team on a permanent basis. This role will be responsible for both BAU (system stability, maintenance and enhancements) for a portfolio of Applications, as well as carrying out project work as a technical specialist.
The ideal candidate will have a broad range of experience in a similar role, will have extensive experience with key applications (Capita One/ Mosaic / SQL Server), and have experience dealing with a wide range of users and stakeholders.
This role is 99% remote, with 1x monthly/bi-monthly visits to site in Essex. Will suit a self-starter, who is used to working in a fast paced environment.
Responsibilities:- Responsible for system stability, maintenance and enhancements across key applications (Capita One/Capita Database, SQL Server)
- Project Support duties, acting as a lead technical specialist
- Act as an escalation point for all queries and take the lead on implementations of new functionality
- Continuously evaluate and recommend system enhancements to existing processes
Key skills and Experience- 3-5 years experience with Capita One Software (or Mosaic)
- SQL Server Experience (or Oracle)
- Experience working in an Azure environment
- Experience working within a local authority/education environment is highly desirable
Salary range: £41,496 - £47,573
Remote, with 1x monthly/b-monthly visits to site in Essex
For further information, a confidential discussion, or to apply for this role, please respond to this advert with a copy of your CV. Or contact James Watson on 020 8334 7538 or jameswatson@idpp.com
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