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Desktop Support Engineer

£260.00 per day inside IR35
Ref: 4454
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Job description

Desktop Support Engineer - Financial Services
£260.00 per day inside IR35, 3 months initially, Central London 5 days per week
Start Date: December 2023

A global managed service provider is seeking an experienced 2nd line desktop engineer to work on-site with their financial services end client to provide exceptional support and service to their users. This role is deemed inside IR35 and doesn\'t offer remote working.

The Role:
  • To provide 1st/2nd/occasional 3rd line technical support for client sites via a combination of deskside, phone and remote
  • To provide a high level of internal customer care
  • To ensure calls are logged in the helpdesk system and resolved in a timely manner
  • Work with third-party IT provider(s) and monitor and maintain on-site networks, Servers and systems
  • To support the external IT service supplier to ensure their services are configured and operate effectively on the network
  • Support DR and Business continuity including but not limited to planning, supporting users and infrastructure, working with third parties, remediating issues etc.
  • Support, maintain and monitor Cyber security including but not limited to patching, incidents, software monitoring, application monitoring, Assessments, audits etc.
Technical skills/knowledge:
  • Previous IT support experience minimum 5 years
  • 1st/2nd and occasional 3rd line support
  • Good knowledge of Microsoft technologies
  • Active Directory
  • Microsoft Exchange and Office 365 administration
  • Windows operating systems
  • Citrix Xennap Administration
  • Vmware Administration
  • Multifactor Administration (2FA)
  • Email and web security management
  • Secure print management
  • VPN administration
  • Sharepoint administration
  • Excellent communication skills
  • Ability to troubleshoot and problem solve
  • Ability to work to tight deadlines
  • Work effectively under pressure
  • Able to communicate efficiently with 3rd party suppliers

Please note this role will start in December, please attach your CV for immediate consideration.
Apply now
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