Desktop Support Engineer

Job description

• To provide 1st/2nd/occasional 3rd line technical support for client sites via a combination of deskside, phone and remote
• To provide a high level of internal customer care
• To ensure calls are logged in the helpdesk system and resolved in a timely manner
• Work with third-party IT provider(s) and monitor and maintain on-site networks, Servers and systems
• To support the external IT service supplier to ensure their services are configured and operate effectively on the network
• Support DR and Business continuity including but not limited to planning, supporting users and infrastructure, working with third parties, remediating issues etc.
• Support, maintain and monitor Cyber security including but not limited to patching, incidents, software monitoring, application monitoring, Assessments, audits etc.

• Previous IT support experience minimum 5 years
• 1st/2nd and occasional 3rd line support
• Good knowledge of Microsoft technologies
• Active Directory
• Microsoft Exchange and Office 365 administration
• Windows operating systems
• Citrix Xennap Administration
• Vmware Administration
• Multifactor Administration (2FA)
• Email and web security management
• Secure print management
• VPN administration
• Sharepoint administration
• Excellent communication skills
• Ability to troubleshoot and problem solve
• Ability to work to tight deadlines
• Work effectively under pressure
• Able to communicate efficiently with 3rd party suppliers